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CARSQA ISO9001 PAS43 LogoRichard welch2023-04-19T09:45:44+00:00

Google Rating

4.7

GRS Recovery

4.7

Robert Hooker

06:40 09 May 17

Great operation. Very helpful very efficient and fair price.! Strongly recommend them

Kendal Mersh

19:11 01 May 17

Twice in recent months Jamie has got me back on the road in no time at all. Outstanding service each time. Many thanks

Marrakech Man

16:49 21 Apr 17

I broke down whilst on Holiday in Poole, Dorset, staying at Rockley Park. GRS recovery brought me my family and my car all the way back to Penarth in South Wales. The driver/technician Robbie was exceptional. If anyone is anywhere in Dorset and has the unfortunate problem of a breakdown don`t hesitate in calling GRS they are a well organised and well trained team of professionals.

Adrian Watney

16:31 13 Apr 17

Thank you so much for helping our elderly friend who had an accident in the middle of 'no where', finding him from our description of where it happened and returning him to Devon. He couldn't thank you enough either and was very impressed with your young recovery operator. Bowron Motorcare

David Coasby

18:32 20 Feb 17

I have just experienced GRS’s superb service. My car had broken down at Poole harbour ferry car park and the RAC had authorised recovery to my local garage in Hertfordshire. GRS phoned me soon after to confirm my location and the expected time they could send one of their trucks to meet me. A bit later the driver phoned me to let me know he was held up in the traffic waiting for the ferry and asked if I was able to drive the car at all, and if so could he meet up with me on the road outside the ferry area? I was able to do this and we met up. My car was soon loaded onto his truck and we set off, though the driver was concerned he’d go over his allocated hours on the vehicles tachograph by the time he could return to his base. This was overcome by us rendezvousing with another GRS driver at the M27 service area who took over the vehicle I was travelling in and completed the journey to Hertfordshire in good time. Both drivers were extremely competent, professional and good company to travel with. Many thanks GRS for all your help.

Gary Walters

12:41 29 Sep 17

If Heineken did recovery ! Fabulously professional outfit and staff who took great care of the vehicle and me. A very clean truck and first class driver turned up and made an unenjoyable late night breakdown in the rain a much more bearable experience. I couldn't recommend them highly enough.

Simone Marshall

22:55 30 Jul 17

Can't rate GRS highly enough! Friendly, knowledgeable and professional staff, super reliable, good value, nothing too much trouble. Wouldn't use anyone else now.

Samantha Smith

21:22 02 Nov 17

Adrian came to my rescue after I stupidly managed to drive my car into a ditch and got it completely stuck! He was friendly and professional and had me back on the road in no time (after creating an improvised ramp out of random items found nearby!). Couldn’t recommend more highly!

Cian Brown

19:28 11 Dec 17

They came out super quick and Aidy was really nice, helpful and informative. I would highly recommend them to anyone.

Doug Monk

11:06 04 Jan 18

Really recommend these guys - quick, cheap and really knew his stuff.

Helen Smith

18:09 04 Jan 18

Can't rate them highly enough . I broke down in Dorset and was assisted by Dave , who took me and my car back to Nottingham. Nothing was too much trouble and he made a distressing situation a lot less stressful. Excellent service thank you

Paul Stevenson

12:52 29 Jan 18

Definitely 5 star service. I broke down Sunday morning and GRS responded very promptly and after getting my taxi started it would not stay running because battery was completely useless. Within 15 minutes of making the call a recovery truck appeared and took me to nearest battery retailer and I was soon on my way. So a big thank you to all the GRS staff involved as I was able to continue with days work keeping my wheelchair customers happy.

james carr

12:03 05 Feb 18

Having used these guys for 3 years for our fleet of vehicles, I cannot recommend them enough, professionals who know the industry! Thank you!

Phil Dixon

11:16 06 Feb 18

As a local company providing Bouncy Castles all very Dorset we need a fast reliable and easy to deal with recovery company to come to the rescue when needed. GRS Recovey have been our go to company. We've been using them for a number of years now and they've helped us out so many times. Most recently in the busy December period twice. Sharon, Neil, Rich, Oz and the whole team provide a great service that we can rely on. Save their number to your phone as 24/7 they will answer your call and get someone out to you ASAP. Not just a recovery company though, they've often given me crucial mechanical advice and local experience that's saved me money and time. Highly recommended, thank you

George Rowe

20:38 15 Feb 18

Really great service highly recommend Jamie and Andy were very help full!

Rob Smith

16:37 07 Mar 18

Having been in an accident in the recent snow fall, we were quickly called by a gentleman called Andy who advised us of a collection time. Andy arrived exactly on time and could not have been more professional or helpful. He is a credit to himself and his company. I also dealt with a lady called Sharon at the GRS office today who was also extremely professional and helpful. GRS should be proud to have such great employees. Regards, Mr Smith.

Carol Pryor

09:24 16 Mar 18

Jason went above and beyond assisting me this morning. Patient and kind, he is a credit to the G.R.S. team!

Steve Lockyer

01:01 22 Mar 18

Attention to detail, Polite staff dealing with a difficult customer base. Knowledgeable, helpful, Contacted me at every stage of my issue, Called exactly when they said they would. Well disciplined staffing sticking to the rules and procedures.

Sam Sprinks

17:01 23 Mar 18

Fantastic service from Jason at GRS. Jason arrived on scene promptly and assisted with recovering my Father-In-Laws car. The service as always was exceptional. I personally have also had a fantastic experience with GRS. I would also like to mention the call handler who was also very professional. Thanks again GRS for providing such a fantastic service!

Melissa Hards

13:59 30 Mar 18

Had an excellent and extremely helpful experience with GRS last night. They got me home and my cat was delivers to me in the middle of the night, very quietly, as the first operator had the wrong kind of recovery vehicle for not damaging my car. I felt listened to and accommodated the whole way. Thank you so much GRS

Sophie Kinsley

21:55 14 Apr 18

Fantastic service from GRS. After breaking down in the centre of Bournemouth today and needing complete recovery of my vehicle I was so impressed with how quickly the recovery vehicle got to me. Rob, my knight in shining high vis, was totally professional and reassuring. So nice to have a friendly, kind, calm person in a stressful situation. Rob is a great credit to this excellent company. Thank you.

Wheel Works Auto Refinishing

14:44 11 Jul 18

Highly recommend. Andy from GRS came out to our business yesterday to take a project car of ours to London. Very professional and treated it as if it was his own. Many thanks.

MARTINA MINARIKOVA

15:37 21 Jul 18

Amazing service this morning. Our car broke down in Winchester BP services. After so many towing companies around Winchester area who couldn’t provide us service we contacted GRS services in Bournemouth. Sharon on the phone was lovely and did sorted out our situation very fast and within the few minutes she organised the towing truck for us. And then couple hours later Jason arrived. We were very happy to see him. He provided excellent service plus the drive to Bournemouth went very fast as we had good time and we talked about everything. Very glad we came across this company. Highly recommended!!!

Gioia Gray

20:04 10 Aug 18

Fantastic service. Even with extremely heavy traffic a guy arrived in 10 minutes to check if he could get my Motorhome working but unfortunately the clutch had gone. We then had to wait for a larger recovery truck to come and get us. Shaun arrived and could not have been more polite, friendly and helpful. Excellent driver and enjoyed our 3 hour trip back home. It made a bad experience more palatable. From the guy on the end of the phone and both our Romanian mechanic to the lovely Shaun I can't recommend this company enough. Well done GRS Recovery, great work with a 5 star service. A very Happy customer.

Simon Carreck

09:49 03 Sep 18

A big shout out and thankyou to GRS Recovery who sorted us out, after we'd heard some very dodgy noises from the back of the car we hadn't driven for the previous couple of weeks. It took Glen just a few minutes to confirm the cause, explain it in terms we could understand, apply the cure, test it and send us on our way once more. Great work, and many thanks again.

JJ D

08:05 08 Sep 18

Helped allot, been stuck with Large Luton van, Loaded....they helped in 2 hours...with amazing price. Thank you guys. JJD

Michaela Szczepanski

05:39 18 Sep 18

Many thanks to GRS and our driver Martin in particular for rescuing us from the A31 last night. Took a while as we had broken down in a very awkward place on a roundabout but Martin was very efficient, polite and nothing was too much trouble. Excellent service!

Chris robinson

13:12 04 Oct 18

We would like to thank Jason for helping us when our caravan lost a wheel in the New Forest. He was most helpful and friendly. He called out Jamie who arrived and managed to get the wheel sorted out to get us on our way. They then followed us for a while to make sure everything was o.k. We cannot thank them enough. Absolutely fantastic service!!

Mike Bateman

20:50 07 Oct 18

I've used grs recovery for a good few years now and never been let down. They have helped transport everything from a ford ka to a Nissan skyline without a single problem and that was pretty low due to modified suspension. The reception is clean and inviting and they have a waiting area with comfy seating should you need to wait. Every recovery driver I've dealt with has been friendly and professional. I couldn't recommend them enough. Thanks guys.

Donna Pope

19:57 02 Nov 18

Mike from GRS Recovery came to my rescue today via the AA......... Excellent Service from both parties. Cannot fault them in anyway whatsoever!! Would thoroughly recommend both the AA and GRS Recovery - thank you!

Charlotte Malicki

13:10 04 Nov 18

Me and my partner broke down just off a338. Mike arrived quickly and soon had our 4x4 on his truck and feeling safe at last. He recovered us home and was so polite and friendly! Highly recommend GRS. A big thank you to Mike :)

MuckyMoo

13:46 04 Nov 18

Called my breakdown company (Gem) who subcontract the closest breakdown company and GRS recovery came out to me when I had a flat battery. They carried out a test and it showed my battery was fine and I had left the interior light on. So charged my battery and made sure It was ok. The mechanic made me feel comfortable and wasn't just a sales man pushing me to buy a new battery. Would highly recommend GRS Recovery to anyone that needs honest advise.

Michael McGhie

12:45 05 Nov 18

Excellent service from Mike when I had a clutch problem. He was quick to arrive and assessed the position swiftly. My car was on the back of the truck in next to no time and within an hour was at my preferred garage for repair. Mike and GRS are superb.

Katrina Gower

22:43 10 Dec 18

I was in McDonald's car park in Poole and my headlights drained my battery. I have breakdown cover but couldn't afford to wait so called GRS to help me out. I was attended to by a lovely and professional guy called Andy who quickly turned up and jump started my car and got me on my way again. I cannot praise Andy or GRS recovery enough... Absolutely professional and very very competitive rates. Thank you so much.

Georgina Richardson

14:18 04 Jan 19

Had fantastic service from the team when we broke down recently. Nik was with us in less than 30 mins and diagnosed the problem quickly. We live some distance away so Sharron sorted a courtesy car and Martin delivered the car to our local garage the following day. Great communication throughout, would highly recommend .

IvanovecLP

18:02 13 Feb 19

I had the pleasure to be rescued by James. Very efficient, polite and definitely knew his job quite well. I wish all of the recovery teams are like him. Highly recommended!!! Thank you again James. Legend!!!

Julian Leyton

22:57 15 Feb 19

Excellent service. Quick, courteous, helpful and with good communication. It really took the sting out of having broken down for the very first time..

ho hk

18:47 24 Feb 19

Professional, courteous and prompt. A pleasure to deal with. Top marks to Neil who guided us through the process following a RTC that wrote my car off. They were much helpful than the insurance companies......and he gave much needed clarity....thank you!

Annabel Young

17:18 05 Mar 19

We want to thank Jason of GRS for his wonderful service recovering us from Wimbourne today. Your service is second to none. Such a nice chap and very entertaining. .

mohamed veyron

11:08 30 Mar 19

Jason from grs was so good to me he should get a pay rise cause he works wonders amazing fella

Alan Golding-cooney

07:02 16 Apr 19

Totally brilliant in every aspect. Couldn't ask for better quality service. Driver superb. VERY HIGHLY RECOMMENDED. Thank you.

Liviu Mosoiu

13:42 19 Apr 19

Paddy was the driver who took care of us. Very polite, knowledgeable and went over the extra mile to make us as comfortable as possible whilst we were waiting for our replacement car. Keep up the great work. Thank you.

Pam Jennings

19:07 26 Apr 19

On a 4 day Rugby tournament with my son, just outside Poole, I found myself in a predicament with my car. Unfortunately my clutch had gone and I was informed that GRS were coming to tow me back to Buckingham. I was contacted to say when and how they would be coming. Well all I can say is , what a wonderful experience from my driver. He was considerate, polite, caring and lovely. He said if I needed to stop at anytime, to let him know. He was a true person, who gave you amazing faith in the good in people. Thank you so much . Pam

Jessica Swaffield

20:43 06 May 19

Absolutely fantastic service, Paddy really did go above and beyond to make me feel comfortable and at ease in what was already a very stressful experience. Very professional, highly recommend. Once again, thank you very much Paddy.

Rick Hewland

14:51 19 May 19

Very painless recovery after our mini had serious timing chain related failure, booked via our admiral breakdown cover. Very helpful lady from GRS checked on phone that we were ok and confirmed recovery truck was on its way. James who recovered us made sure we were safe whilst loading and then unloading at the garage, and took good care of the car. He was very polite and helpful and went the extra mile to ensure we could try get our day back on track as soon as possible. Breaking down is never great but this made it as good an experience as it could have been!

Josh Cox

12:02 21 May 19

( James the legend ) What cant I say about James..... very professional and polite. Made the 70 mile trip feel like 7 miles! What a credit to GRS

Dan Venton

10:13 08 Jun 19

Absolutely fabulous service all around. The phone operator was exceptionally helpful, the first driver was really accommodating and assisted with moving me to a safe place while I waited for a suitable recovery vehicle. When that arrived this driver could not have been more helpful and considerate. All around excellent service!

Mercy Hwarari

21:23 18 Jun 19

The service was absolutely brilliant.. Adrian was very good he took his time to find the problem and fixed my car. Keep up the good work guys.

W B

11:08 30 Jun 19

Thank you to GRS and especially Paddy whom came to recover my vehicle. His polite attitude and upbeat manner made the experience much easier to manage. The “can do “attitude that he brought with him was refreshing and pleasant, thank you once again

sarah Grace newman

10:52 01 Jul 19

Rob the man who came to my rescue was polite and extremely patient. Instead of making me feel stupid because I didn’t understand what was wrong, like some companies do, he took me around to the bonnet and showed me and explained to me in simple terms that I understood. He was very efficient and when he dropped me at the garage of my choice he made sure I was ok and wished me luck before he went on his way. What a great company to help me on my way and what a lucky company to have a man like Rob. Couldn’t recommend this company high enough they are brilliant! Thank you.

Alex Bustos

20:39 14 Jul 19

GRS guy picked me up with in the time frame given to me. I was so impressed of the level of service by the recovery chap I made an enquiry regarding a clutch and gearbox job for the van in question the next day. After speaking to Oz and the team I agreed for the work to be carried out. 4 weeks later my van runs better than it ever! Great customer service very friendly and very transparent with costing. Recommend +++++

Javier MVázquez

13:21 03 Aug 19

Absolutely 5 star service. I broke down this morning in the middle of a crossroad and GRS responded very promptly. Within 15 minutes of making the call a recovery truck appeared and took me to the agreed address. Jason the driver was very kind and did the job really fast and considering the situation of the car he made everything very safe. A highly recommended service

Marco Alfano-Rogers

10:50 07 Aug 19

What a brilliant service - thoroughly impressed. Very professional! Had them take both my car and boat 140 miles across the country. Both drivers were fantastic.

Chloe Taberner

00:09 24 Aug 19

James did excellent job!!! Very helpful, professional and friendly. I pumped into him and his van as a miracle when I found out my car had a complete flat tyre. Definitely recommend G.R.S 👏👏👏👍👍👍

Cheshire Cat

18:52 27 Aug 19

Absolutely the best ever service from James at GRS recovery. Professional, knowledgeable, patient and extremely helpful. I can't praise him enough. He must be your best asset in the company! He came much earlier than anticipated, fixed my car in no time, polite, friendly, professional. Absolutely chuffed with all the help!

Stuart Miller

16:17 02 Sep 19

I'm a member of the RAC. My vehicle was recovered by Liam of GRS on Bank Holiday Saturday. Liam was totally professional and made the journey home great. GRS were good with communication, letting me know what was going on and picking from my hotel. Excellent service, thank you!

Alison Hammond

18:14 31 Oct 19

I broke down Monday night in Poole with a baby and 5 year old in the car .... GRS were with me very quickly and a very friendly helpful man arrived to save the day called James.. he was very professional and full of advice so feel he deserves top5 stars because of his great customer service and manner 👍👍

Louise Payne

12:22 05 Nov 19

Wonderful experience with GRS when my car battery died on a Sunday much to my despair. Sharon and James worked their magic and had me on my way in no time at all! 10/10 would recommend their services if you find yourself in a car related pickle.

Lee Fuller

17:40 12 Nov 19

Great service. Unable to repair at roadside so courtesy car given to get back to worthing from Bournemouth and car delivered to garage the following day. Excellent

Esther Collins

22:41 05 Dec 19

Terry from GRS Recovery came to recover our car today. He arrived earlier than expected and was very efficient. I really appreciated his friendly manner and our car was delivered promptly to our chosen garage

Ann Kulig

16:14 13 Dec 19

So pleased with the service from GRS Recovery. Jamie arrived on time, sorted my daughters car so she could drive it to the garage for repair. He spoke to the garage on her behalf explaining the problem and gave her a lift home. He then rung me to inform me knowing I was concerned as I live 100 miles away. Courteous, efficient and went the extra mile. Complete star! Great service.

Jean Partridge

10:39 29 Jan 20

I needed some maintenance done on my car - I contacted a few places but GRS beat the others by a mile not only in price but speed of response and customer care! They worked everything around me and my needs. James was absolutely fantastic with helping me arrange my booking - patience of a saint and answered all my questions! When I came to collect my car, Oz came to greet me. He was so polite and explained everything to me and made sure I knew where I could collect my car from. I have been so impressed with the service I have received from GRS, James & Oz that they will be my first choice for any future work.

box photobooths

11:21 05 Feb 20

Excellent service and was constantly updated on the status of my engine replacement throughout the process. Oz and his team were helpful and polite and I would have no hesitation in recommending GRS in the future. If only more companies were this efficient, life would have so much less hassle! Thank you.

Emilia Vincent

20:42 04 Feb 20

Very friendly and polite staff! Staff went beyond my expectations and recovered my car within the next hour! Very quick and responsive! (Obviously, this isn't always the case depending on their work load!)

Elise

18:20 22 Mar 20

Road assistance experience though my car insurance and I was ever so pleased with James' intervention. He arrived super quickly, was very professional and friendly. And he went way beyond the job description to help. Thank you so much!

James Richardson

15:31 07 May 20

Brilliant sevice from Matt this morning at 820am, Recovered from home to local garage, Matt was very friendly, polite and efficient. A credit to your company Cheers all and stay safe Up The VILLA James

Stella Phillipps

07:07 27 May 20

Extremely pleased with the service that this company provides. David arrived much more quickly than I was expecting and was extremely polite and professional. I would not hesitate to recommend GRS in the future. Thank you.

Tanya Farrar

09:42 04 Jun 20

I just want to say a HUGE THANK YOU to James who came to my rescue this morning! I had just come back from a dip in the sea at Sandbanks,,got into my car and found it didn't start damn it! Who needs Supeman...when you have JAMES. Thanks James 👍😊

Sally Clark

13:50 26 Jun 20

Excellent service with lovely staff. Helped us so much after we were left stranded for many hours by a well known roadside assistance provider. Wouldn’t hesitate to recommend GRS

missyelliott9

17:08 22 Jul 20

Very impressed with the service from James today. Very polite friendly and thorough in his work. Solved the problem promptly. Thank you

Bethanie Lewis

16:03 11 Aug 20

Excellent service from start to finish. All staff very polite, friendly and considerate. Going the extra mile to keep me updated. So thankful for their brilliant service during my first breakdown and grateful for their advice too.

Daniel Chakaveh-Roberts

22:43 26 Aug 20

Helped me massively, fixing the key cylinder on my car on the spot! I had a problem with the key slot for my car ignition being blocked. I spent ages trying to clear it myself and get the key in, however after half an hour of trying to fix it I gave up and called my breakdown cover assuming I’d be taken to a garage and have a replacement key barrel fitted.The GRS Recovery roadside assistant (Rob S) arrived within 30 minutes and managed to repair my cars key cylinder on the spot saving me from having to go to a garage and pay out a lot of money. I highly recommend this company.

Irene Chatz

17:28 17 Sep 20

Quick and efficient!

Gill Robbins

16:41 23 Sep 20

Jason and Will handled a very difficult recovery from a deep gulley with confidence, calmness and professional service. Would recommend to everyone. I never had any doubts that they would succeed from the minute they arrived. The “ onlookers did not make it any easier, they all had their own preferred ideas.” Well done Jason, Will and GRS Bryan Robbins Langton Matravers Saturday 19/09/2020

Dominick Ewing

10:34 18 Oct 20

Just wanted to thank you for sending Jason to us this morning. A complete professional in every way. Pretty tricky place to recover from with brakes locked on and he came up with with several solutions until he succeeded in getting the vehicle on board and delivered safely to the garage. I can't even begin to tell you how impressed we were with his personable manner and professionalism. A true credit to your company. Thank you once again.

Gary Jones

10:37 26 Oct 20

Everyone's nightmare, turn the key, nothing!..Called out roadside assistance and James from GRS showed up in about 20 minutes. Diagnosed battery burn out, ruling out alternator and other issues. Carried replacement in his van which was fitted quickly. Real issues with my old Golf trying to reset the ABS steering as warning lights showing due to power off. James, the technician spent some considerable time trying to recalibrate with a smart bluetooth device. Unable to do so he suggested I meet him after his shift where he tried to do same with another device. Car was driveable so did just that and we overcame the issue. Top effort from James and GRS, couldn't have been more helpful.

John Royce

15:11 02 Dec 20

Broke down in Sainsburys car park James arrived in 30 mins. Sorted the problem out, Great service ,Smashing bloke. THANK YOU

Charlotte Holman

20:20 03 Dec 20

I just wanted to let you know how wonderful the two guys who came out to recover my car were today They were so polite, efficient, considerate and happy that it made a slightly disappointing car breakdown much easier to bear! Thank you to them both for their efforts and for not giving up when they were faced with problems recovering the vehicle. I was so impressed. Thanks again, With Kind regards, Charlotte Holman

Maurice Le Clef

18:02 10 Dec 20

A pleasure to work with GRS, from reception to getting an offer pronto, they show you that they care for your business all the way. Just look at the way they strap your wheels to the recovery platform with patience and extreme care not to damage anything on your car. You can trust them for being perfect professionals as well as passionate pertolheads! Thank you

Jet White

16:20 15 Feb 21

James from GRS was great. He went above and beyond the call of duty to get my car going today. If it wasn't for Covid I would have kissed him! He was very professional, knowlegeable and was quick. Thank you so much James you are a star.

Vaughan Thomas

10:24 20 Apr 21

Last night GRS was sent to cover for the AA. My daughter had broken down and we had managed to get the car safely into a car park. The AA first told me that GRS would arrive by 22.10, then later at 22.40. We went back home (within 5 minutes) to wait. Imagine my surprise when at 21.40 Adrian from GRS phoned to let me know that he had arrived at the car. Adrian was polite, professional, and really knowledgable. He diagnosed the problem, a failing alternator, in a few minutes, recharged the battery, and followed me the short drive home. It made the whole experience a pleasure.

Cal

05:55 30 May 21

Clutch cable went at traffic lights outside poole Park. Managed to get pushed into park. Grs called me at approx 17.55 to say recovery truck would bee 30-40 mins. Thought this was great as it was busy Bank Holiday Saturday evening. David then turned up at about 18.20 - even quicker! He was very calm, chatty and professional. We were quickly on way back home. When we arrived at house, after quick call to his office he agreed to tow car to garage instead. What a great company to deal with, all friendly, helpful and quick service. Totally recommed👌

ken oak

15:55 01 Jul 21

Excellent service,my vehicle recovered very quickly,Have used GRS previously,happy to recommend

Kimberley Youens

14:18 04 May 21

I deal with GRS on a daily bases and find them very professional. I especially speak to Neil who is always polite, helpful and wonderful to talk too.

Dave Zak

20:16 12 Jul 21

An amazing job, rescuing us from the Condor Liberation in the very early hours of 10th July, when our Jeep refused to start. Many thanks to you all. On a related note, placing a call with you, giving my car's location as 'a couple of miles south of the Isle of Wight, and sailing west' will always count as one of the oddest phone calls I will ever make!

Mark Fletcher

09:49 22 Jul 21

Brilliant efficient professional service when you need it the most!

Maggie Laxton

22:00 27 Jul 21

Car overheated and lost all its antifreeze tonight. Simon came out to assess problem and called in Will to tow us to garage. Totally professional and fabulous chaps. Both a huge asset to GRS. Thank you Simon and Will for being so helpful and responsive. Very much appreciated.

Katy Parker

19:41 30 Jul 21

I broke down today and James from GRS came to my rescue. I had to wait a while but it was totally worth it- he was kind, helpful, patient and went out of his way to help me. The breakdown turned out to be my fault (ran out of fuel!) and he was very kind about this fact- the first garage we went to had no diesel. He didn’t give up and call a recovery truck though, helped me out so I could get home by myself. Thank you so much for such amazing service- I know he finished later than he was supposed to to help me, and I am so very grateful. I will be getting my fuel gauge fixed ASAP! Thanks GRS!

Alicia Kennedy

22:56 08 Aug 21

I broke down today on the A31. Using roadside assistance via my car lease, Paul from GRS picked me up, took myself and my car to the dealership and then to my courtesy car so I could get home, which was 180 miles away. Paul was brilliant. Really professional and friendly. Very helpful and did everything he could with nothing being too much trouble. Thanks so much. Really had a bad day and you made it a little bit brighter!

Robert Booden

23:01 17 Aug 21

Adrian saved the RAC's blushes when he was called in after a five hour wait for assistance stranded in Esso Hinton filling station. He assessed and resolved our problem in a most professional manner within ten minutes, Thank you, GRS.

philippa shipton

06:59 25 Aug 21

5* to James who fixed my car yesterday. He sorted it quickly and got the car back on the road without the need for towing to a garage. The downside was a long wait due to a surge in breakdowns. However that wasn’t as inconvenient as it would have been if the car had to go to a garage! This is the second time I have used this company and their guys are courteous and professional. I hope James got to finish his day with a continued 100% success rate and had a lovely evening 😊

Richard Brown

15:04 03 Sep 21

Great recovery, quick and responsive and a friendly and polite team. Picked my van up and got me back home safely. 10 out of 10 from me!!! 👍

Claire Hayward

18:15 24 Sep 21

What a fantastic service. The man who helped me tonight was very friendly and helpful. A refreshing change. Driving my husband's car the tyre blew and from contacting Audi the breakdown man arriving it was about 20 minutes after Audi called them.

Paige Butler

19:56 26 Sep 21

A big thank you to Joe (think that was his name). I’d broken down for the first time 5 minutes away from Christchurch at 11pm at night! He was lovely and got to us in good time as we were in a dangerous position. Explained what the problem was and dropped my car to a garage. He even took us near to where we were staying after and we couldn't be more thankful! Thank you for being so kind to us.

Heidi Brown

16:29 15 Oct 21

Thank you Jason for being so kind and humorous after my car was written off.

Josh Ford

08:14 03 Nov 21

Top service my lwb van was broken down on the side of a dual carriage way mobile mechanic came out and Tryed his best to get my van going. No luck so they took my van to there garage to be repaired and went out their way to drop me home top service !

toby woodhams

14:48 11 Nov 21

It was easy to book, great service if a little pricey. If you need recovery then you can't go wrong with these guys.

sam stokoe

21:20 17 Nov 21

Wil recovered ny car from a busy junction at rush hour. Unbelievably efficient. Very skilled at managing traffic and moving car. Total hero tonight.

sally Jones

14:10 29 Nov 21

Thanks James for your help and sorting the problem why my car Battery was loosing the charge. James came on the 22/11/2021. Great Guy and very helpful. Many thanks and take care / be safe. Vinn

Sam Pitcher

17:06 13 Dec 21

Great service from Paul last week. Thank you for taking care and time getting car on and off

Vincent George

16:54 16 Dec 21

Service was good. I could still drive the car but it needed workshop facilities to further investigate the problem. The GRS engineer drove behind us to the workshop and even explained the problem to the service team. Very happy with the service provided.

Neil Dodd

13:28 20 Jan 22

Came out as a third party to my breakdown very early in morning . Solved quickly dead battery, and just so I not had turn battery off again to stop charge, driver watched my car whilst I went up to flat to get my work bag, overwise I would of had to do this 20 min later. Top service

James Thompson

21:47 24 Jan 22

Superb company came out in 15 minutes and charged a lot less than Ashley Wood Recovery ! Highly recommend

Steve Richards

12:21 10 Feb 22

Good communication as to when recovery vehicle would arrive, which it did ahead of time, plus a professional and friendly service taking the time to reassure me that the bike, a large BMW, would be perfectly fine strapped down on the back. Many thanks to Paul for a first class service.

James Law

06:52 16 Feb 22

Excellent recovery service the guy in the call center was attentive and helpful. James P the mechanic who came to help was knowledgeable, understanding, patient and very efficient. He knew exactly what he was doing and got us on the road again quickly. All of this was done with a smile. He was amazing. Can't rate GRS enough

Dom Willmore

10:04 17 Feb 22

Great service from GRS today. Incredibly helpful getting my car up and running again, despite it looking like it was going to have to be fuly stripped at a garage. Very friendly and talked me through everything he was doing and what might have caused it. 100% would recommend!

Olivia Holt

12:23 17 Feb 22

My car kept cutting out and going below revs, James was sent out to help and with a reset of the computer system managed to get my car working again. He ensured I got home safely and that the car worked fine on the drive home. The recovery van was with me within 40minutes, I used the app which was easy to use. The whole experience from start to finish went smoothly and James was extremely helpful. Thank you.

Max Harris

20:27 01 Mar 22

Had to have 2 tows recently through the AA who used GRS. 2 different people who were both busy but couldn't have been nicer people. Both were very pleasant to deal with, took time and care of the car and were nice to others too. Don't know of cost of using them but is certainly top notch service and staff.

Robyn Abbott

08:28 06 Mar 22

Jason was quick to arrive, and professional. It was a pleasure to watch him work. Fab sense of humour, made a stressful situation less so. Thank you for recovering my vehicle.

Lewis Dalton-Filsell

18:42 20 Mar 22

Excellent service from James. Quick call out and diagnosed issue promptly. Highly recommended

Bob Evans

16:50 22 Apr 22

Thought I'd locked my keys in the boot whilst changing my jackets. Unfortunately I wasn't aware of this possibility until after I'd spent a few hours on the front at Bournemouth. James got the call to come to my aid and retrieve my keys, immediately he pointed out that he doubted the car would have locked with the keys in the boot. However, he used one of his gadgets to see if he could turn the ignition on this didn't work further leading James to think my keys were elsewhere. He very kindly gave me all of the options open to me but again reiterated he was pretty sure my keys were not in the car. Turned out that the good people of Bournemouth had found them and handed them in at The Rock Shop, which I had visited. Quite a relief as the spare is 4 hours away and other options would be expensive and risk damaging the car, the one thing James did not want to do. Also, as a measure of his kindness, he has just called me to see how I got on and sounded as pleased as me that I found my keys. Great service all round, James, thank you very very much, Bob

I'm right You're wrong

16:45 22 May 22

GRS came to sort my car after a breakdown - they'd been booked by the company that I pay as they were the local agent. Arrived in good time, polite and friendly and mechanic knew his stuff and my car was back up and running within ten minutes. Gave me some follow up tips on how to avoid the same issue in future. All in all a great experience

Solvita Pavasare

18:59 23 May 22

GRS really saved me far away from home. They correctly identified the fault, offered alternative solution to the problem and repaired car to get back on the road. I was impressed with the kindness and willingness to help explain the issue at hand.

Vicki Plympton

11:36 03 Jun 22

Speedy response to my need for a tow home after a breakdown...especially on a bank holiday. Paul the driver was really lovely and helpful. Definately recommend GRS.

Caroline Francis

16:30 04 Jul 22

Last Saturday evening coming home from a lovely evening in Swanage, I decided to put my roof down on my convertible to enjoy the sunset on the drive home and unfortunately it got stuck half way down so I couldn’t get it shut or open. Phoned the AA who sent Adrian from G.R.S out to assist. He was very friendly and efficient and fortunately got the roof closed which was a relief. He came all the way from Bournemouth and it was late so very pleased with the great service. Thank you Adrian 😁👍 ⭐️ ⭐️⭐️⭐️⭐️

Paul Taylor

20:17 19 Mar 22

Will did a first rate job. No hassle, turned up as promised and showed great. Are and attention

Alex //

09:39 22 Aug 22

Will was extremely fast, strapped my precious bike up perfectly and filled me with confidence. He was at the site, which was way out of the main Bournemouth area and got me and my poor bike home ridiculously quickly. Thanks again! Spot on service and I can't recommend enough when it all hits the fan.

Trudi

15:35 06 Sep 22

This company recovered my van and took me home after being letdown by the RAC (who we’re beyond useless!) Super efficient and friendly staff, someone arrived within twenty minutes and the service was amazing. Thank you

Street Wise-Ray (G6)

10:09 29 Sep 22

Excellent service! Very professional and very understanding employee. Jamie got us out of a potentially critical situation in a calm and amiable manner, he's a credit to the company! My sincere thanks and gratitude.

Netera Alchemy

14:35 15 Oct 22

Got stuck with an electrical (charging) issue and got saved by GRS recovery on a cold and rainy Saturday afternoon. The recovery guy was amazing, arrived super quick. Fixed the car without issue. Credit where credit is due, and faith in humanity restored. Very happy with the '5 Star' service, highly recommended!

Solomon Schweitzer

22:08 20 Dec 22

Our X4 broke down earlier this evening, middle rush hour - chaos!! Thankfully the AA and then GRS RECOVERY very quickly made good of the bad situation. My sincere thanks to Will, from GRS, who very ably manoeuvred my car with finesse and a great standard of professionalism - once lifted and winched onto the truck he then delivered to my house to carry out the same operation in reverse with the very same attention to detail and care when handling the car - very much appreciated, thank you 👍👍👍👍👍 I’d recommend GRS to anyone I know if ever in need of recovery/transport services 100%. Many thanks again Will

Martin John

09:11 03 Oct 22

My daughter's car broke down at work and James came to the rescue. His manner and service was superb. My daughter was so worried, upset and scared when her car wouldn't start, but James was absolutely wonderful. I'm so grateful for how he handled the situation and how he managed to reassure my daughter and to provide a solution. Thank you so much.

Sharon Marie

18:37 03 Mar 23

I broke down extremely late on a very dark dual carriage. Adrian from GRS came out to me. He was so friendly and helpful. He brought me some fuel ⛽ which unfortunately didn't solve my problem so he towed me to the nearest garage where he also stayed with me and then had to charge my battery. All this time he was in the freezing cold and still cheerful. He managed to sort my car issues out and helped me on my way. Adrian is definitely a star 🌟. He really is a bonus to the company. Although my call out was handled promptly and I was kept updated. To all the staff at GRS a huge THANK YOU 🙂

David Johnson

15:35 01 Dec 22

Amazing service from GRS today. We had accident and our car went down an awkward deep ditch. GRS craned the car out with zero scuffs, scratches or damage. Even gave the car a once over to see if anything wasn’t right. Can’t thank them enough and 100% recommend these guys!

Amy Green

19:39 04 Apr 23

James (with a ponytail) was extremely helpful. I was so worried when the car broke down while we were on holiday. James talked me through the problem step by step. Went above and beyond to get me up and running. We were so grateful. All sorted and save me having to take it to a garage. Thank you so much!! Highly recommend 👍🏼

Abbi Lane

16:03 23 Mar 23

Awful rude and very bad at having common sense and communication that is effective to make to get an issue. Resolved would not recommend at all! Will give further updates but so far my car has not been moved but not made use able since Tuesday evening but they have made a good profit by coming out and not ensuring the issue is resolved before buggering off!

James Kwan

10:04 14 Jan 23

I had a puncture Thursday night (12/01/23). The call to GRS recovery was at 2045, with an estimated time of 2315. ADRIAN turned up in a van at about 2230. He suggested against using the Tyre Mobility Kit (TMK) that comes with modern cars (Kia), and instead used a plug puncture repair. I was on the road by 2300. The speed of recovery was good. ADRIAN's communication and conversation was excellent. The repair was quick and is far superior to using the TMK.

Richard Phillips

15:20 15 Mar 23

I was driving to see a friend in Bickton and my car developed a fault. A colleague from GRS was assigned to assist and James the mechanic was absolutely first rate in the assistance he provided.. I was able to get home and the nature of the fault was explained to me and I can not praise James and GRS highly enough for the splendid service provided. It was almost a pleasure to have had a breakdown to receive such exemplary support and service from a professional and courteous operative. Thank you James - much appreciated.

Simon Adams

11:01 08 Feb 23

Super support from the initial enquiry through to delivery of the recovered vehicle to the garage. Great service.

David Bowell

12:43 06 Mar 23

GRS recovery driver was brilliant, He picked Our car up without Us being there and brought Our car back to Us safety, We were really pleased with the care and attention He gave to Our car.

martin courtney

16:34 28 Jun 23

Just had Grs Recover my motorhome to a local dealer after a breakdown on a club site.a big thanks to Shaun the recovery driver for a professional and skillful job and also for the office staff for keeping me informed. Thanks again. Martin Courtney.

Gareth Juliff

17:44 29 Jun 23

James responded to my breakdown in good time. He was very skilled and found the fault quickly. My car was fixed within half an hour. Very good service.

Robert Schaelike

20:29 01 Jul 23

Many thanks for the safe transportation of my car! (29/06/2023). The attention to duty was much appreciated with not one, but two calls to advise me on progress and ETA throughout the day. I couldn’t have asked for better service and much praise should also go to the driver, who despite being understandably tired after 13 hours on the road, was so courteous and professional and saw the job through to the very end. A special mention also to your switchboard. Joe was very attentive to detail, good on the phone, a reliable organiser, and gave all the reassurance I needed. On the whole, it was a pleasure to do business with GRS Recovery and I can’t praise the service highly enough – it was so refreshing to note that there still are companies out there that set themselves the highest standards of service delivery. Well done and thanks again!

Anne Wood

23:31 13 Jul 23

After returning from holiday to my car and finding the battery flat the breakdown service RAC were about as useful as a chocolate teapot. Having passed the job on to GRS they were amazing, professional, friendly, kept me informed and dealt with the ever useless RAC astonishingly well. They went above and beyond to help retrieve my car even going as far as collecting my keys, picking up the car, getting it going and even parking in my allocated parking spot. Im disabled with mobility issues and I cannot express my gratitude enough for how they dealt with my problem. All I can say is whatever they're paying this team...its not enough! Thank you!!

Lisa Howells

19:10 10 Jul 23

The driver was polite enough when he eventually turned up. He was meant to collect my car at 1025am to deliver to a appointment at a garage. He turned up at 410pm.

Emma Jones

10:37 08 Aug 23

Fantastic compmay, quick to respond and kept me updated on how long recovery was. Driver who met me was fantastic, friendly and nothing was to much for him to do. Would highly recommend.

FiveZero FiveZero

22:17 22 Aug 23

David that works in GRS delivered my Suzuki today nice lad parked the car in the drive and waited to hand the key back to me he deserves a pay rise you rarely meet people like that wish you nothing but the best brother.

Barry Smyth

11:13 31 Aug 23

GRS recovered my car after contacting the AA, they were out well before the estimated time and had the car locked and loaded in 10 minutes. Driver Paul was very helpful and so polite to deal with, taking the drama out of the situation. Efficient and recommended.

jennifer saunders

16:31 03 Sep 23

Thank you Sarah for your 1st class service getting me and my little car home again! GRS Recovery are a top quality company and I really appreciate the fantastic customer service. Sarah is an absolute asset to you 100%.

Steven Johnson

17:31 07 Sep 23

Thank you to GRS and their driver Dave, for making my recovery so easy and fast. Dave was very respectful and professional loading my bike after I had a puncture, would deffinatly recommend Dave and GRS to anyone. Top job all, thank you

George Clifton

11:11 06 Sep 23

GRS recovered my car today in Ferndown, slight delay but that can't be helped. The car was locked and loaded in 10 minutes. Will, the driver, was very helpful and efficient. Recommended!

Maggie Hickman

10:33 29 Sep 23

Thank you to Will who not only managed to retrieve our caravan and Jeep from South Lytchett Manor (with some person with an attitude that couldn't see the situation) he remained very professional and towed it to a secure location for him to bring both back to our home in Leicestershire a few days later. Excellent service hopefully won't need to use them again. Deffinatly recommend. need to use them again but deffinate recommend

Ash B

16:02 04 Oct 23

Outstanding Recovery service! GRS have safely recovered my vehicle on numerous occasions after many gearbox faults. I recommend to anyone in the Dorset area that needs road side assistance. GRS have always been prompt and on-time and their work is faultless. Staff are polite, friendly and approachable. Steve is a top lad and an asset to GRS. Keep up the good work GRS.

Mandy Jeans

20:26 07 Oct 23

Unfortunately I didn't get the name of your technician. But he was brilliant in an embarrassing situation after my son put a plastic toy key on the ignition of my van and snapped it off!! Your guy used all his knowhow, tools and expertise to remove the plastic. He explained what he was doing and was sympathetic to the situation I found myself in. Five ⭐ service. The gentleman I spoke to on the phone was very helpful too. Thank you!

James Sinclair

16:24 23 Oct 23

Absolutely diabolical service and staff, motorcycle was taken their under section 59. GRS then decided to lean crashed recovered motorcycles on the newly rebuilt bike damaging the bike and then fail to produce insurance details for the damage. AVOID THIS SCAM COMPANY AT ALL COSTS OR IT WILL COST YOURSELF MORE OVER HASSLE AND MONEY. WORST TOW COMPANY IN THE AREA!!! Photos of the bike in there yard and supposed “care” between when they constantly tried blocking the camera from gathering the evidence of criminal damage by themselves! Also not a police yard you’re a private company merely contracted with the police also the gate was wide open so could see my damaged bike from the front car park!!

Pete b

01:38 05 Nov 23

Absolute legend of a service, recovered from tower park to ferndown.(4/11/23) Massive thanks to the chap who picked me up and helped me push the car into the drive! Definitely above and beyond!

Henry Jones

11:28 24 Nov 23

Had to have my car recovered due to not starting a week after getting it and Sarah came out to recover the vehicle. She was wonderful, so friendly, helpful, funny and just a joy in a situation that could otherwise be very stressful she made it seem like a breeze. She went above and beyond and I can not say enough nice things about her! I know I went through the RAC but if I ever have to pay out of pocket then I will use you.

Helen Phillips

11:44 25 Nov 23

I called them on the off-chance they could help my sister whose car had a puncture at a petrol station and needed to get home. They were great and came out in 10 minutes. Took the car home and even put it on the drive for her! This is the second time they've helped us when RAC couldn't! Would definitely recommend if you need help fast!

John Pozniak

22:15 06 Dec 23

Had to get my car recovered from Bournemouth Hospital. Sean, from GRS turned up, loaded up, departed, all with a cheery smile, helpful, friendly, supportive. Just what you need when car "disaster" strikes! Thanks Mate

Steve rowan

16:40 10 Dec 23

I managed to break down today in the car park at M&S food hall . The RAC tried to start my car but were unable to do so. They arranged for GRS to transport the car to my garage. GRS arrived in a breakdown lorry driven by Paul. Without any fuss he managed to get my Range Rover Sport out of the busy car park, onto his lorry, and delivered the car and passengers in a short space of time. Thank you Paul for your curtesy and professionalism, you are a star. 🌟

Mahir Ozdamar

10:14 24 Feb 24

Excellent professional service at a competitive price. I hope I don't need to use them again but if I do I won't hesitate to contact them.

Dan Sparks

20:31 02 Mar 24

They are definitely getting their bad reviews deleted as I would be massively surprised if no one else has any complaints. They recovered my vehicle and it’s returned to me with strap damage to the paintwork, they’re claiming no responsibility for their actions and have been damn right rude. AVOID AT ALL COSTS

Hallie

17:11 06 Mar 24

I thoroughly recommend GRS who were tasked by Audi Assist and the AA to recover my car and I hope they note how pleased I am. Good customer service is commonplace these days. Outstanding customer service rather rarer. Today I experienced the latter from GRS with Jason and Joe on site. My car was stuck in the garage at home. Inoperable electric brake stuck on, no steering and automatic in park. Sounds an easy job? Not so, garage/driveway space is restricted and manoeuvring tight. The thing to note is that every action from removing the car from the garage to putting it on the low loader was considered. Nothing was rushed but every action was completed right and first time. Jason and Joe knew what to do and had the right specialist equipment on site. This was a job done promptly, safely and effectively. Well done and thank you GRS. I'm impressed with your people on site and those in the office who kept me informed.

Alistair Wallace

07:25 15 Mar 24

Such efficient service from GRS. My wife was stranded in the dark with a flat battery and within an hour, GRS turned up and sorted it all out. The man who turned up was so polite and really took the stress out of the situation. We were always kept in the loop before he turned up so we always knew what was happening.

Gareth

20:59 12 Apr 24

I had GRS come out to my car this week due to my car keys being stolen. I have to say the the chap who was working that night on the phones went above and beyond for me. Unfortunately I can't remember his name but he got me out of a hole and saved me alot of money. Even the driver of the recovery truck done his best to make sure my car had got on to his lorry as my electric handbrake was locked on so managed to put the wheels on skates. Highly recommended this company.

Mandy Crouch

18:47 21 Apr 24

Just want to say thank you for your speeding recovery today. Especially being a Sunday, you really helped us out. Special thanks to Sarah who was amazing and very professional. She made us feel very comfortable and was a great help. Communication with the team and Sarah was outstanding. Kind regards John & Mandy...😊

Julie Kearns

17:35 02 May 24

Hi there, we just wanted to send a thanks to Paul. He really was so helpful today and helped to put us and our dogs at ease, whilst getting us and our caravan back home safe and sound 😀👍. Great service, thanks again Julie, Steve Neo and Willow

Andy Walters

08:29 14 May 24

Outstanding service. Polite, helpful and quick. My I-Pace packed up on the road and they recovered it successfully on a Friday evening for me. Competitive price and friendly and helpful staff. Many thanks

John Robinson

07:16 30 May 24

Very efficient and very good customer care. Attended our motorhome quickly, although the fault could not be sorted on site the recovery home and to our selected garage was carried out promptly and with courteousy.

Mac Mac

16:32 02 Jun 24

Excellent service, breakdown recovery in amongst a very long queue of irritated day trippers at the sandbanks ferry today. The operator was very professional, impeccable truck and could not be more helpful. Much appreciated and a credit to the company. Thanks again.

K Williams

18:59 16 Jun 24

Thank you so much to Adrian who went well above and beyond standard customer service. I had a non starter battery that required a boot and maybe because it was Saturday night took quite some time to get sorted. That has nothing to do with this review. Adrian, a gentleman with a friendly and knowledgeable demeanor, -and a patient non-condecending way of discussing these issues I was having, made the roadside assist, a pleasant interaction rather than the "Stand back, don't talk to me, I know what I'm doing attitude we have all experienced before. He had me started instantly and then in a extremely kind gesture followed me the 1.5 miles or so back to my home -just in case the stop start kicked in, whereupon only half of that stop/start thing would apply, the wrong half.. That was something he did not have to do but was so appreciated. Top service.. Thank you Adrian and GRS recovery for employing such helpful staff as well! 6 stars.

Ian Muckleston

18:57 26 Jun 24

Called out twice in two weeks through the AA in different vehicles.one fixed at roadside and tailed back 20ish miles to make sure I got home.The other on the back of a flat bed truck from Bournemouth.Both driver operators were very knowledgeable,polite and helpful.They are both assets to this company.It’s nice to get great service in challenging times.The kept you informed all the way through,Many thanks for helping

Jane Ridge

19:29 07 Jul 24

Can I just say that I have arrived home safely. After being helped by Lee, who recovered my car from Stonehenge. Thank you so much Lee, for brilliant service!!!!! . I was very anxious due to my car breaking down, Lee, was very kind and gave lots advice on how to get my car fixed, instantly making me feel at ease . Many thanks to you . I would recommend GRS Recovery every time !!!!!!

michael brillant

13:29 10 Jul 24

Had to book GRS today to tow my car. Sarah came to pick the car up and the service was first class. She was patient throughout, easy to get on with. She even went the extra mile by waiting with me until I had my car signed into VW etc before offloading it rather than trying to offload and move on to the next call. Great job & service

Gabriella Hope

20:11 03 Aug 24

Had such a great experience, my call was picked up immediately, they were very reassuring (as I was feeling a bit panicked) and sent someone out to me straight away. Fixed the problem and I was back on the road in no time. Really helpful and friendly, definitely recommend!

Cliff and Susan Collins

12:21 12 Aug 24

10 days ago at 9.30 at night, we turned off our ignition while waiting in a queue at a level crossing in Lymington. When we went to re-start it, our car key fob wouldn't work. We have a 'keyless' car so were completely stuck. We were in a very dangerous position... broken down in the middle of the road....and very worried indeed. Fortunately the AA contacted Adrian from GRS who immediately called us to say he was on his way, but was coming from Bournemouth. He rang us several times during his journey to update us on his progress and reassure us. He was a STAR! It turned out that our key fob battery had just 'died' without any warning. (Apparently they do this!) Fortunately he had a spare battery for his own key fob, which he gave us. From the minute he first called, we knew we were going to be well looked after. At half past midnight, we were on our way again. Adrian was really great and we cannot recommend GRS highly enough. Thankyou!

Limpet 7R

13:45 27 Aug 24

Had a breakdown today, and GRS handled the recovery. Absolutely first class service. Beat the ETA by nearly an hour, and had the car loaded up, strapped down and on our way home 20 mins after arriving. Driver was brilliant. Professional, helpful and friendly.

Charlotte Holman

14:44 27 Aug 24

Thank you so much to helpful friendly and knowledgable Terry for taking my son’s car from home to Ford garage today. Second time they have come out to me, the first being a complicated removal of a completely dead EV. They overcame all the challenges of our driveway with ease and total professionalism. Same again today. Thank you GRS, you are the best!

See All Reviews

GRS Recovery Contact

Unit J, Elliot Road, Bournemouth, BH118JR

Phone: 01202 593939

Email: sales@grsrecovery.co.uk

Web: https://www.grsrecovery.co.uk

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grsrecovery

Sep 6

Open

As we wrap up another busy week at GRS Recovery, it’s time to kick back and have a little fun with our Friday Quiz! 🧠🚗

Question: What year was GRS Recovery established?

A) 1973
B) 1982
C) 1992
D) 2000

Drop your answers in the comments below and see if you can get it right! 💬👇

And don’t forget, whether it’s the weekend or a weekday, GRS Recovery is always here for your roadside assistance and vehicle recovery needs.

📞 Call us on 01202 593939

#GRSRecovery #FridayQuiz #FunFriday #RoadsideAssistance #Dorset

Good luck and have a fantastic weekend! 🎉🚛 ...

grsrecovery

Sep 5

Open

🚛 On Scene.

When your vehicle can’t make it, GRS Recovery is here to ensure it gets where it needs to go. Our fleet is always ready to recover and transport vehicles safely, including prestige and electric models. Trust us to handle your car with care.

📞 Call us on 01202 593939

#GRSRecovery #VehicleRecovery #Dorset #PrestigeVehicles ...

Reviews

GRS Recovery

4.7

Charlotte Holman

14:44 27 Aug 24

Thank you so much to helpful friendly and knowledgable Terry for taking my son’s car from home to Ford garage today. Second time they have come out to me, the first being a complicated removal of a completely dead EV. They overcame all the challenges of our driveway with ease and total professionalism. Same again today. Thank you GRS, you are the best!read more

Limpet 7R

13:45 27 Aug 24

Had a breakdown today, and GRS handled the recovery. Absolutely first class service. Beat the ETA by nearly an hour, and had the car loaded up, strapped down and on our way home 20 mins after arriving. Driver was brilliant. Professional, helpful and friendly.read more

Cliff and Susan Collins

12:21 12 Aug 24

10 days ago at 9.30 at night, we turned off our ignition while waiting in a queue at a level crossing in Lymington. When we went to re-start it, our car key fob wouldn't work. We have a 'keyless' car so were completely stuck. We were in a very dangerous position... broken down in the middle of the road....and very worried indeed. Fortunately the AA contacted Adrian from GRS who immediately called us to say he was on his way, but was coming from Bournemouth. He rang us several times during his journey to update us on his progress and reassure us. He was a STAR! It turned out that our key fob battery had just 'died' without any warning. (Apparently they do this!) Fortunately he had a spare battery for his own key fob, which he gave us. From the minute he first called, we knew we were going to be well looked after. At half past midnight, we were on our way again. Adrian was really great and we cannot recommend GRS highly enough. Thankyou!read more

Gabriella Hope

20:11 03 Aug 24

Had such a great experience, my call was picked up immediately, they were very reassuring (as I was feeling a bit panicked) and sent someone out to me straight away. Fixed the problem and I was back on the road in no time. Really helpful and friendly, definitely recommend!read more

michael brillant

13:29 10 Jul 24

Had to book GRS today to tow my car. Sarah came to pick the car up and the service was first class. She was patient throughout, easy to get on with. She even went the extra mile by waiting with me until I had my car signed into VW etc before offloading it rather than trying to offload and move on to the next call. Great job & serviceread more

Jane Ridge

19:29 07 Jul 24

Can I just say that I have arrived home safely. After being helped by Lee, who recovered my car from Stonehenge. Thank you so much Lee, for brilliant service!!!!! . I was very anxious due to my car breaking down, Lee, was very kind and gave lots advice on how to get my car fixed, instantly making me feel at ease . Many thanks to you . I would recommend GRS Recovery every time !!!!!!read more

Ian Muckleston

18:57 26 Jun 24

Called out twice in two weeks through the AA in different vehicles.one fixed at roadside and tailed back 20ish miles to make sure I got home.The other on the back of a flat bed truck from Bournemouth.Both driver operators were very knowledgeable,polite and helpful.They are both assets to this company.It’s nice to get great service in challenging times.The kept you informed all the way through,Many thanks for helpingread more

K Williams

18:59 16 Jun 24

Thank you so much to Adrian who went well above and beyond standard customer service. I had a non starter battery that required a boot and maybe because it was Saturday night took quite some time to get sorted. That has nothing to do with this review. Adrian, a gentleman with a friendly and knowledgeable demeanor, -and a patient non-condecending way of discussing these issues I was having, made the roadside assist, a pleasant interaction rather than the "Stand back, don't talk to me, I know what I'm doing attitude we have all experienced before. He had me started instantly and then in a extremely kind gesture followed me the 1.5 miles or so back to my home -just in case the stop start kicked in, whereupon only half of that stop/start thing would apply, the wrong half.. That was something he did not have to do but was so appreciated. Top service.. Thank you Adrian and GRS recovery for employing such helpful staff as well! 6 stars.read more

Mac Mac

16:32 02 Jun 24

Excellent service, breakdown recovery in amongst a very long queue of irritated day trippers at the sandbanks ferry today. The operator was very professional, impeccable truck and could not be more helpful. Much appreciated and a credit to the company. Thanks again.read more

John Robinson

07:16 30 May 24

Very efficient and very good customer care. Attended our motorhome quickly, although the fault could not be sorted on site the recovery home and to our selected garage was carried out promptly and with courteousy.read more

Andy Walters

08:29 14 May 24

Outstanding service. Polite, helpful and quick. My I-Pace packed up on the road and they recovered it successfully on a Friday evening for me. Competitive price and friendly and helpful staff. Many thanksread more

Julie Kearns

17:35 02 May 24

Hi there, we just wanted to send a thanks to Paul. He really was so helpful today and helped to put us and our dogs at ease, whilst getting us and our caravan back home safe and sound 😀👍. Great service, thanks again Julie, Steve Neo and Willowread more

Mandy Crouch

18:47 21 Apr 24

Just want to say thank you for your speeding recovery today. Especially being a Sunday, you really helped us out. Special thanks to Sarah who was amazing and very professional. She made us feel very comfortable and was a great help. Communication with the team and Sarah was outstanding. Kind regards John & Mandy...😊read more

Gareth

20:59 12 Apr 24

I had GRS come out to my car this week due to my car keys being stolen. I have to say the the chap who was working that night on the phones went above and beyond for me. Unfortunately I can't remember his name but he got me out of a hole and saved me alot of money. Even the driver of the recovery truck done his best to make sure my car had got on to his lorry as my electric handbrake was locked on so managed to put the wheels on skates. Highly recommended this company.read more

Alistair Wallace

07:25 15 Mar 24

Such efficient service from GRS. My wife was stranded in the dark with a flat battery and within an hour, GRS turned up and sorted it all out. The man who turned up was so polite and really took the stress out of the situation. We were always kept in the loop before he turned up so we always knew what was happening.read more

Hallie

17:11 06 Mar 24

I thoroughly recommend GRS who were tasked by Audi Assist and the AA to recover my car and I hope they note how pleased I am. Good customer service is commonplace these days. Outstanding customer service rather rarer. Today I experienced the latter from GRS with Jason and Joe on site. My car was stuck in the garage at home. Inoperable electric brake stuck on, no steering and automatic in park. Sounds an easy job? Not so, garage/driveway space is restricted and manoeuvring tight. The thing to note is that every action from removing the car from the garage to putting it on the low loader was considered. Nothing was rushed but every action was completed right and first time. Jason and Joe knew what to do and had the right specialist equipment on site. This was a job done promptly, safely and effectively. Well done and thank you GRS. I'm impressed with your people on site and those in the office who kept me informed.read more

Mahir Ozdamar

10:14 24 Feb 24

Excellent professional service at a competitive price. I hope I don't need to use them again but if I do I won't hesitate to contact them.read more

Steve rowan

16:40 10 Dec 23

I managed to break down today in the car park at M&S food hall . The RAC tried to start my car but were unable to do so. They arranged for GRS to transport the car to my garage. GRS arrived in a breakdown lorry driven by Paul. Without any fuss he managed to get my Range Rover Sport out of the busy car park, onto his lorry, and delivered the car and passengers in a short space of time. Thank you Paul for your curtesy and professionalism, you are a star. 🌟read more

John Pozniak

22:15 06 Dec 23

Had to get my car recovered from Bournemouth Hospital. Sean, from GRS turned up, loaded up, departed, all with a cheery smile, helpful, friendly, supportive. Just what you need when car "disaster" strikes! Thanks Materead more

Helen Phillips

11:44 25 Nov 23

I called them on the off-chance they could help my sister whose car had a puncture at a petrol station and needed to get home. They were great and came out in 10 minutes. Took the car home and even put it on the drive for her! This is the second time they've helped us when RAC couldn't! Would definitely recommend if you need help fast!read more

Henry Jones

11:28 24 Nov 23

Had to have my car recovered due to not starting a week after getting it and Sarah came out to recover the vehicle. She was wonderful, so friendly, helpful, funny and just a joy in a situation that could otherwise be very stressful she made it seem like a breeze. She went above and beyond and I can not say enough nice things about her! I know I went through the RAC but if I ever have to pay out of pocket then I will use you.read more

Pete b

01:38 05 Nov 23

Absolute legend of a service, recovered from tower park to ferndown.(4/11/23) Massive thanks to the chap who picked me up and helped me push the car into the drive! Definitely above and beyond!read more

Mandy Jeans

20:26 07 Oct 23

Unfortunately I didn't get the name of your technician. But he was brilliant in an embarrassing situation after my son put a plastic toy key on the ignition of my van and snapped it off!! Your guy used all his knowhow, tools and expertise to remove the plastic. He explained what he was doing and was sympathetic to the situation I found myself in. Five ⭐ service. The gentleman I spoke to on the phone was very helpful too. Thank you!read more

Ash B

16:02 04 Oct 23

Outstanding Recovery service! GRS have safely recovered my vehicle on numerous occasions after many gearbox faults. I recommend to anyone in the Dorset area that needs road side assistance. GRS have always been prompt and on-time and their work is faultless. Staff are polite, friendly and approachable. Steve is a top lad and an asset to GRS. Keep up the good work GRS.read more

Maggie Hickman

10:33 29 Sep 23

Thank you to Will who not only managed to retrieve our caravan and Jeep from South Lytchett Manor (with some person with an attitude that couldn't see the situation) he remained very professional and towed it to a secure location for him to bring both back to our home in Leicestershire a few days later. Excellent service hopefully won't need to use them again. Deffinatly recommend. need to use them again but deffinate recommendread more

Steven Johnson

17:31 07 Sep 23

Thank you to GRS and their driver Dave, for making my recovery so easy and fast. Dave was very respectful and professional loading my bike after I had a puncture, would deffinatly recommend Dave and GRS to anyone. Top job all, thank youread more

George Clifton

11:11 06 Sep 23

GRS recovered my car today in Ferndown, slight delay but that can't be helped. The car was locked and loaded in 10 minutes. Will, the driver, was very helpful and efficient. Recommended!read more

jennifer saunders

16:31 03 Sep 23

Thank you Sarah for your 1st class service getting me and my little car home again! GRS Recovery are a top quality company and I really appreciate the fantastic customer service. Sarah is an absolute asset to you 100%.read more

Barry Smyth

11:13 31 Aug 23

GRS recovered my car after contacting the AA, they were out well before the estimated time and had the car locked and loaded in 10 minutes. Driver Paul was very helpful and so polite to deal with, taking the drama out of the situation. Efficient and recommended.read more

FiveZero FiveZero

22:17 22 Aug 23

David that works in GRS delivered my Suzuki today nice lad parked the car in the drive and waited to hand the key back to me he deserves a pay rise you rarely meet people like that wish you nothing but the best brother.read more

Emma Jones

10:37 08 Aug 23

Fantastic compmay, quick to respond and kept me updated on how long recovery was. Driver who met me was fantastic, friendly and nothing was to much for him to do. Would highly recommend.read more

Anne Wood

23:31 13 Jul 23

After returning from holiday to my car and finding the battery flat the breakdown service RAC were about as useful as a chocolate teapot. Having passed the job on to GRS they were amazing, professional, friendly, kept me informed and dealt with the ever useless RAC astonishingly well. They went above and beyond to help retrieve my car even going as far as collecting my keys, picking up the car, getting it going and even parking in my allocated parking spot. Im disabled with mobility issues and I cannot express my gratitude enough for how they dealt with my problem. All I can say is whatever they're paying this team...its not enough! Thank you!!read more

Robert Schaelike

20:29 01 Jul 23

Many thanks for the safe transportation of my car! (29/06/2023). The attention to duty was much appreciated with not one, but two calls to advise me on progress and ETA throughout the day. I couldn’t have asked for better service and much praise should also go to the driver, who despite being understandably tired after 13 hours on the road, was so courteous and professional and saw the job through to the very end. A special mention also to your switchboard. Joe was very attentive to detail, good on the phone, a reliable organiser, and gave all the reassurance I needed. On the whole, it was a pleasure to do business with GRS Recovery and I can’t praise the service highly enough – it was so refreshing to note that there still are companies out there that set themselves the highest standards of service delivery. Well done and thanks again!read more

Gareth Juliff

17:44 29 Jun 23

James responded to my breakdown in good time. He was very skilled and found the fault quickly. My car was fixed within half an hour. Very good service.read more

martin courtney

16:34 28 Jun 23

Just had Grs Recover my motorhome to a local dealer after a breakdown on a club site.a big thanks to Shaun the recovery driver for a professional and skillful job and also for the office staff for keeping me informed. Thanks again. Martin Courtney.read more

Amy Green

19:39 04 Apr 23

James (with a ponytail) was extremely helpful. I was so worried when the car broke down while we were on holiday. James talked me through the problem step by step. Went above and beyond to get me up and running. We were so grateful. All sorted and save me having to take it to a garage. Thank you so much!! Highly recommend 👍🏼read more

Richard Phillips

15:20 15 Mar 23

I was driving to see a friend in Bickton and my car developed a fault. A colleague from GRS was assigned to assist and James the mechanic was absolutely first rate in the assistance he provided.. I was able to get home and the nature of the fault was explained to me and I can not praise James and GRS highly enough for the splendid service provided. It was almost a pleasure to have had a breakdown to receive such exemplary support and service from a professional and courteous operative. Thank you James - much appreciated.read more

David Bowell

12:43 06 Mar 23

GRS recovery driver was brilliant, He picked Our car up without Us being there and brought Our car back to Us safety, We were really pleased with the care and attention He gave to Our car.read more

Sharon Marie

18:37 03 Mar 23

I broke down extremely late on a very dark dual carriage. Adrian from GRS came out to me. He was so friendly and helpful. He brought me some fuel ⛽ which unfortunately didn't solve my problem so he towed me to the nearest garage where he also stayed with me and then had to charge my battery. All this time he was in the freezing cold and still cheerful. He managed to sort my car issues out and helped me on my way. Adrian is definitely a star 🌟. He really is a bonus to the company. Although my call out was handled promptly and I was kept updated. To all the staff at GRS a huge THANK YOU 🙂read more

Simon Adams

11:01 08 Feb 23

Super support from the initial enquiry through to delivery of the recovered vehicle to the garage. Great service.read more

James Kwan

10:04 14 Jan 23

I had a puncture Thursday night (12/01/23). The call to GRS recovery was at 2045, with an estimated time of 2315. ADRIAN turned up in a van at about 2230. He suggested against using the Tyre Mobility Kit (TMK) that comes with modern cars (Kia), and instead used a plug puncture repair. I was on the road by 2300. The speed of recovery was good. ADRIAN's communication and conversation was excellent. The repair was quick and is far superior to using the TMK.read more

Solomon Schweitzer

22:08 20 Dec 22

Our X4 broke down earlier this evening, middle rush hour - chaos!! Thankfully the AA and then GRS RECOVERY very quickly made good of the bad situation. My sincere thanks to Will, from GRS, who very ably manoeuvred my car with finesse and a great standard of professionalism - once lifted and winched onto the truck he then delivered to my house to carry out the same operation in reverse with the very same attention to detail and care when handling the car - very much appreciated, thank you 👍👍👍👍👍 I’d recommend GRS to anyone I know if ever in need of recovery/transport services 100%. Many thanks again Willread more

David Johnson

15:35 01 Dec 22

Amazing service from GRS today. We had accident and our car went down an awkward deep ditch. GRS craned the car out with zero scuffs, scratches or damage. Even gave the car a once over to see if anything wasn’t right. Can’t thank them enough and 100% recommend these guys!read more

Netera Alchemy

14:35 15 Oct 22

Got stuck with an electrical (charging) issue and got saved by GRS recovery on a cold and rainy Saturday afternoon. The recovery guy was amazing, arrived super quick. Fixed the car without issue. Credit where credit is due, and faith in humanity restored. Very happy with the '5 Star' service, highly recommended!read more

Martin John

09:11 03 Oct 22

My daughter's car broke down at work and James came to the rescue. His manner and service was superb. My daughter was so worried, upset and scared when her car wouldn't start, but James was absolutely wonderful. I'm so grateful for how he handled the situation and how he managed to reassure my daughter and to provide a solution. Thank you so much.read more

Street Wise-Ray (G6)

10:09 29 Sep 22

Excellent service! Very professional and very understanding employee. Jamie got us out of a potentially critical situation in a calm and amiable manner, he's a credit to the company! My sincere thanks and gratitude.read more

Trudi

15:35 06 Sep 22

This company recovered my van and took me home after being letdown by the RAC (who we’re beyond useless!) Super efficient and friendly staff, someone arrived within twenty minutes and the service was amazing. Thank youread more

Alex //

09:39 22 Aug 22

Will was extremely fast, strapped my precious bike up perfectly and filled me with confidence. He was at the site, which was way out of the main Bournemouth area and got me and my poor bike home ridiculously quickly. Thanks again! Spot on service and I can't recommend enough when it all hits the fan.read more

Caroline Francis

16:30 04 Jul 22

Last Saturday evening coming home from a lovely evening in Swanage, I decided to put my roof down on my convertible to enjoy the sunset on the drive home and unfortunately it got stuck half way down so I couldn’t get it shut or open. Phoned the AA who sent Adrian from G.R.S out to assist. He was very friendly and efficient and fortunately got the roof closed which was a relief. He came all the way from Bournemouth and it was late so very pleased with the great service. Thank you Adrian 😁👍 ⭐️ ⭐️⭐️⭐️⭐️read more

Vicki Plympton

11:36 03 Jun 22

Speedy response to my need for a tow home after a breakdown...especially on a bank holiday. Paul the driver was really lovely and helpful. Definately recommend GRS.read more

Solvita Pavasare

18:59 23 May 22

GRS really saved me far away from home. They correctly identified the fault, offered alternative solution to the problem and repaired car to get back on the road. I was impressed with the kindness and willingness to help explain the issue at hand.read more

I'm right You're wrong

16:45 22 May 22

GRS came to sort my car after a breakdown - they'd been booked by the company that I pay as they were the local agent. Arrived in good time, polite and friendly and mechanic knew his stuff and my car was back up and running within ten minutes. Gave me some follow up tips on how to avoid the same issue in future. All in all a great experienceread more

Bob Evans

16:50 22 Apr 22

Thought I'd locked my keys in the boot whilst changing my jackets. Unfortunately I wasn't aware of this possibility until after I'd spent a few hours on the front at Bournemouth. James got the call to come to my aid and retrieve my keys, immediately he pointed out that he doubted the car would have locked with the keys in the boot. However, he used one of his gadgets to see if he could turn the ignition on this didn't work further leading James to think my keys were elsewhere. He very kindly gave me all of the options open to me but again reiterated he was pretty sure my keys were not in the car. Turned out that the good people of Bournemouth had found them and handed them in at The Rock Shop, which I had visited. Quite a relief as the spare is 4 hours away and other options would be expensive and risk damaging the car, the one thing James did not want to do. Also, as a measure of his kindness, he has just called me to see how I got on and sounded as pleased as me that I found my keys. Great service all round, James, thank you very very much, Bobread more

Lewis Dalton-Filsell

18:42 20 Mar 22

Excellent service from James. Quick call out and diagnosed issue promptly. Highly recommendedread more

Paul Taylor

20:17 19 Mar 22

Will did a first rate job. No hassle, turned up as promised and showed great. Are and attentionread more

Robyn Abbott

08:28 06 Mar 22

Jason was quick to arrive, and professional. It was a pleasure to watch him work. Fab sense of humour, made a stressful situation less so. Thank you for recovering my vehicle.read more

Max Harris

20:27 01 Mar 22

Had to have 2 tows recently through the AA who used GRS. 2 different people who were both busy but couldn't have been nicer people. Both were very pleasant to deal with, took time and care of the car and were nice to others too. Don't know of cost of using them but is certainly top notch service and staff.read more

Olivia Holt

12:23 17 Feb 22

My car kept cutting out and going below revs, James was sent out to help and with a reset of the computer system managed to get my car working again. He ensured I got home safely and that the car worked fine on the drive home. The recovery van was with me within 40minutes, I used the app which was easy to use. The whole experience from start to finish went smoothly and James was extremely helpful. Thank you.read more

Dom Willmore

10:04 17 Feb 22

Great service from GRS today. Incredibly helpful getting my car up and running again, despite it looking like it was going to have to be fuly stripped at a garage. Very friendly and talked me through everything he was doing and what might have caused it. 100% would recommend!read more

James Law

06:52 16 Feb 22

Excellent recovery service the guy in the call center was attentive and helpful. James P the mechanic who came to help was knowledgeable, understanding, patient and very efficient. He knew exactly what he was doing and got us on the road again quickly. All of this was done with a smile. He was amazing. Can't rate GRS enoughread more

Steve Richards

12:21 10 Feb 22

Good communication as to when recovery vehicle would arrive, which it did ahead of time, plus a professional and friendly service taking the time to reassure me that the bike, a large BMW, would be perfectly fine strapped down on the back. Many thanks to Paul for a first class service.read more

James Thompson

21:47 24 Jan 22

Superb company came out in 15 minutes and charged a lot less than Ashley Wood Recovery ! Highly recommendread more

Neil Dodd

13:28 20 Jan 22

Came out as a third party to my breakdown very early in morning . Solved quickly dead battery, and just so I not had turn battery off again to stop charge, driver watched my car whilst I went up to flat to get my work bag, overwise I would of had to do this 20 min later. Top serviceread more

Vincent George

16:54 16 Dec 21

Service was good. I could still drive the car but it needed workshop facilities to further investigate the problem. The GRS engineer drove behind us to the workshop and even explained the problem to the service team. Very happy with the service provided.read more

Sam Pitcher

17:06 13 Dec 21

Great service from Paul last week. Thank you for taking care and time getting car on and offread more

sally Jones

14:10 29 Nov 21

Thanks James for your help and sorting the problem why my car Battery was loosing the charge. James came on the 22/11/2021. Great Guy and very helpful. Many thanks and take care / be safe. Vinnread more

sam stokoe

21:20 17 Nov 21

Wil recovered ny car from a busy junction at rush hour. Unbelievably efficient. Very skilled at managing traffic and moving car. Total hero tonight.read more

Josh Ford

08:14 03 Nov 21

Top service my lwb van was broken down on the side of a dual carriage way mobile mechanic came out and Tryed his best to get my van going. No luck so they took my van to there garage to be repaired and went out their way to drop me home top service !read more

Heidi Brown

16:29 15 Oct 21

Thank you Jason for being so kind and humorous after my car was written off.read more

Paige Butler

19:56 26 Sep 21

A big thank you to Joe (think that was his name). I’d broken down for the first time 5 minutes away from Christchurch at 11pm at night! He was lovely and got to us in good time as we were in a dangerous position. Explained what the problem was and dropped my car to a garage. He even took us near to where we were staying after and we couldn't be more thankful! Thank you for being so kind to us.read more

Claire Hayward

18:15 24 Sep 21

What a fantastic service. The man who helped me tonight was very friendly and helpful. A refreshing change. Driving my husband's car the tyre blew and from contacting Audi the breakdown man arriving it was about 20 minutes after Audi called them.read more

Richard Brown

15:04 03 Sep 21

Great recovery, quick and responsive and a friendly and polite team. Picked my van up and got me back home safely. 10 out of 10 from me!!! 👍read more

philippa shipton

06:59 25 Aug 21

5* to James who fixed my car yesterday. He sorted it quickly and got the car back on the road without the need for towing to a garage. The downside was a long wait due to a surge in breakdowns. However that wasn’t as inconvenient as it would have been if the car had to go to a garage! This is the second time I have used this company and their guys are courteous and professional. I hope James got to finish his day with a continued 100% success rate and had a lovely evening 😊read more

Robert Booden

23:01 17 Aug 21

Adrian saved the RAC's blushes when he was called in after a five hour wait for assistance stranded in Esso Hinton filling station. He assessed and resolved our problem in a most professional manner within ten minutes, Thank you, GRS.read more

Alicia Kennedy

22:56 08 Aug 21

I broke down today on the A31. Using roadside assistance via my car lease, Paul from GRS picked me up, took myself and my car to the dealership and then to my courtesy car so I could get home, which was 180 miles away. Paul was brilliant. Really professional and friendly. Very helpful and did everything he could with nothing being too much trouble. Thanks so much. Really had a bad day and you made it a little bit brighter!read more

Katy Parker

19:41 30 Jul 21

I broke down today and James from GRS came to my rescue. I had to wait a while but it was totally worth it- he was kind, helpful, patient and went out of his way to help me. The breakdown turned out to be my fault (ran out of fuel!) and he was very kind about this fact- the first garage we went to had no diesel. He didn’t give up and call a recovery truck though, helped me out so I could get home by myself. Thank you so much for such amazing service- I know he finished later than he was supposed to to help me, and I am so very grateful. I will be getting my fuel gauge fixed ASAP! Thanks GRS!read more

Maggie Laxton

22:00 27 Jul 21

Car overheated and lost all its antifreeze tonight. Simon came out to assess problem and called in Will to tow us to garage. Totally professional and fabulous chaps. Both a huge asset to GRS. Thank you Simon and Will for being so helpful and responsive. Very much appreciated.read more

Mark Fletcher

09:49 22 Jul 21

Brilliant efficient professional service when you need it the most!read more

Dave Zak

20:16 12 Jul 21

An amazing job, rescuing us from the Condor Liberation in the very early hours of 10th July, when our Jeep refused to start. Many thanks to you all. On a related note, placing a call with you, giving my car's location as 'a couple of miles south of the Isle of Wight, and sailing west' will always count as one of the oddest phone calls I will ever make!read more

ken oak

15:55 01 Jul 21

Excellent service,my vehicle recovered very quickly,Have used GRS previously,happy to recommendread more

Cal

05:55 30 May 21

Clutch cable went at traffic lights outside poole Park. Managed to get pushed into park. Grs called me at approx 17.55 to say recovery truck would bee 30-40 mins. Thought this was great as it was busy Bank Holiday Saturday evening. David then turned up at about 18.20 - even quicker! He was very calm, chatty and professional. We were quickly on way back home. When we arrived at house, after quick call to his office he agreed to tow car to garage instead. What a great company to deal with, all friendly, helpful and quick service. Totally recommed👌read more

Kimberley Youens

14:18 04 May 21

I deal with GRS on a daily bases and find them very professional. I especially speak to Neil who is always polite, helpful and wonderful to talk too.read more

Vaughan Thomas

10:24 20 Apr 21

Last night GRS was sent to cover for the AA. My daughter had broken down and we had managed to get the car safely into a car park. The AA first told me that GRS would arrive by 22.10, then later at 22.40. We went back home (within 5 minutes) to wait. Imagine my surprise when at 21.40 Adrian from GRS phoned to let me know that he had arrived at the car. Adrian was polite, professional, and really knowledgable. He diagnosed the problem, a failing alternator, in a few minutes, recharged the battery, and followed me the short drive home. It made the whole experience a pleasure.read more

Jet White

16:20 15 Feb 21

James from GRS was great. He went above and beyond the call of duty to get my car going today. If it wasn't for Covid I would have kissed him! He was very professional, knowlegeable and was quick. Thank you so much James you are a star.read more

Maurice Le Clef

18:02 10 Dec 20

A pleasure to work with GRS, from reception to getting an offer pronto, they show you that they care for your business all the way. Just look at the way they strap your wheels to the recovery platform with patience and extreme care not to damage anything on your car. You can trust them for being perfect professionals as well as passionate pertolheads! Thank youread more

Charlotte Holman

20:20 03 Dec 20

I just wanted to let you know how wonderful the two guys who came out to recover my car were today They were so polite, efficient, considerate and happy that it made a slightly disappointing car breakdown much easier to bear! Thank you to them both for their efforts and for not giving up when they were faced with problems recovering the vehicle. I was so impressed. Thanks again, With Kind regards, Charlotte Holmanread more

John Royce

15:11 02 Dec 20

Broke down in Sainsburys car park James arrived in 30 mins. Sorted the problem out, Great service ,Smashing bloke. THANK YOUread more

Gary Jones

10:37 26 Oct 20

Everyone's nightmare, turn the key, nothing!..Called out roadside assistance and James from GRS showed up in about 20 minutes. Diagnosed battery burn out, ruling out alternator and other issues. Carried replacement in his van which was fitted quickly. Real issues with my old Golf trying to reset the ABS steering as warning lights showing due to power off. James, the technician spent some considerable time trying to recalibrate with a smart bluetooth device. Unable to do so he suggested I meet him after his shift where he tried to do same with another device. Car was driveable so did just that and we overcame the issue. Top effort from James and GRS, couldn't have been more helpful.read more

Dominick Ewing

10:34 18 Oct 20

Just wanted to thank you for sending Jason to us this morning. A complete professional in every way. Pretty tricky place to recover from with brakes locked on and he came up with with several solutions until he succeeded in getting the vehicle on board and delivered safely to the garage. I can't even begin to tell you how impressed we were with his personable manner and professionalism. A true credit to your company. Thank you once again.read more

Gill Robbins

16:41 23 Sep 20

Jason and Will handled a very difficult recovery from a deep gulley with confidence, calmness and professional service. Would recommend to everyone. I never had any doubts that they would succeed from the minute they arrived. The “ onlookers did not make it any easier, they all had their own preferred ideas.” Well done Jason, Will and GRS Bryan Robbins Langton Matravers Saturday 19/09/2020read more

Irene Chatz

17:28 17 Sep 20

Quick and efficient!read more

Daniel Chakaveh-Roberts

22:43 26 Aug 20

Helped me massively, fixing the key cylinder on my car on the spot! I had a problem with the key slot for my car ignition being blocked. I spent ages trying to clear it myself and get the key in, however after half an hour of trying to fix it I gave up and called my breakdown cover assuming I’d be taken to a garage and have a replacement key barrel fitted.The GRS Recovery roadside assistant (Rob S) arrived within 30 minutes and managed to repair my cars key cylinder on the spot saving me from having to go to a garage and pay out a lot of money. I highly recommend this company.read more

Bethanie Lewis

16:03 11 Aug 20

Excellent service from start to finish. All staff very polite, friendly and considerate. Going the extra mile to keep me updated. So thankful for their brilliant service during my first breakdown and grateful for their advice too.read more

missyelliott9

17:08 22 Jul 20

Very impressed with the service from James today. Very polite friendly and thorough in his work. Solved the problem promptly. Thank youread more

Sally Clark

13:50 26 Jun 20

Excellent service with lovely staff. Helped us so much after we were left stranded for many hours by a well known roadside assistance provider. Wouldn’t hesitate to recommend GRSread more

Tanya Farrar

09:42 04 Jun 20

I just want to say a HUGE THANK YOU to James who came to my rescue this morning! I had just come back from a dip in the sea at Sandbanks,,got into my car and found it didn't start damn it! Who needs Supeman...when you have JAMES. Thanks James 👍😊read more

Stella Phillipps

07:07 27 May 20

Extremely pleased with the service that this company provides. David arrived much more quickly than I was expecting and was extremely polite and professional. I would not hesitate to recommend GRS in the future. Thank you.read more

James Richardson

15:31 07 May 20

Brilliant sevice from Matt this morning at 820am, Recovered from home to local garage, Matt was very friendly, polite and efficient. A credit to your company Cheers all and stay safe Up The VILLA Jamesread more

Elise

18:20 22 Mar 20

Road assistance experience though my car insurance and I was ever so pleased with James' intervention. He arrived super quickly, was very professional and friendly. And he went way beyond the job description to help. Thank you so much!read more

box photobooths

11:21 05 Feb 20

Excellent service and was constantly updated on the status of my engine replacement throughout the process. Oz and his team were helpful and polite and I would have no hesitation in recommending GRS in the future. If only more companies were this efficient, life would have so much less hassle! Thank you.read more

Emilia Vincent

20:42 04 Feb 20

Very friendly and polite staff! Staff went beyond my expectations and recovered my car within the next hour! Very quick and responsive! (Obviously, this isn't always the case depending on their work load!)read more

Jean Partridge

10:39 29 Jan 20

I needed some maintenance done on my car - I contacted a few places but GRS beat the others by a mile not only in price but speed of response and customer care! They worked everything around me and my needs. James was absolutely fantastic with helping me arrange my booking - patience of a saint and answered all my questions! When I came to collect my car, Oz came to greet me. He was so polite and explained everything to me and made sure I knew where I could collect my car from. I have been so impressed with the service I have received from GRS, James & Oz that they will be my first choice for any future work.read more

Ann Kulig

16:14 13 Dec 19

So pleased with the service from GRS Recovery. Jamie arrived on time, sorted my daughters car so she could drive it to the garage for repair. He spoke to the garage on her behalf explaining the problem and gave her a lift home. He then rung me to inform me knowing I was concerned as I live 100 miles away. Courteous, efficient and went the extra mile. Complete star! Great service.read more

Esther Collins

22:41 05 Dec 19

Terry from GRS Recovery came to recover our car today. He arrived earlier than expected and was very efficient. I really appreciated his friendly manner and our car was delivered promptly to our chosen garageread more

Lee Fuller

17:40 12 Nov 19

Great service. Unable to repair at roadside so courtesy car given to get back to worthing from Bournemouth and car delivered to garage the following day. Excellentread more

Louise Payne

12:22 05 Nov 19

Wonderful experience with GRS when my car battery died on a Sunday much to my despair. Sharon and James worked their magic and had me on my way in no time at all! 10/10 would recommend their services if you find yourself in a car related pickle.read more

Alison Hammond

18:14 31 Oct 19

I broke down Monday night in Poole with a baby and 5 year old in the car .... GRS were with me very quickly and a very friendly helpful man arrived to save the day called James.. he was very professional and full of advice so feel he deserves top5 stars because of his great customer service and manner 👍👍read more

Stuart Miller

16:17 02 Sep 19

I'm a member of the RAC. My vehicle was recovered by Liam of GRS on Bank Holiday Saturday. Liam was totally professional and made the journey home great. GRS were good with communication, letting me know what was going on and picking from my hotel. Excellent service, thank you!read more

Cheshire Cat

18:52 27 Aug 19

Absolutely the best ever service from James at GRS recovery. Professional, knowledgeable, patient and extremely helpful. I can't praise him enough. He must be your best asset in the company! He came much earlier than anticipated, fixed my car in no time, polite, friendly, professional. Absolutely chuffed with all the help!read more

Chloe Taberner

00:09 24 Aug 19

James did excellent job!!! Very helpful, professional and friendly. I pumped into him and his van as a miracle when I found out my car had a complete flat tyre. Definitely recommend G.R.S 👏👏👏👍👍👍read more

Marco Alfano-Rogers

10:50 07 Aug 19

What a brilliant service - thoroughly impressed. Very professional! Had them take both my car and boat 140 miles across the country. Both drivers were fantastic.read more

Javier MVázquez

13:21 03 Aug 19

Absolutely 5 star service. I broke down this morning in the middle of a crossroad and GRS responded very promptly. Within 15 minutes of making the call a recovery truck appeared and took me to the agreed address. Jason the driver was very kind and did the job really fast and considering the situation of the car he made everything very safe. A highly recommended serviceread more

Alex Bustos

20:39 14 Jul 19

GRS guy picked me up with in the time frame given to me. I was so impressed of the level of service by the recovery chap I made an enquiry regarding a clutch and gearbox job for the van in question the next day. After speaking to Oz and the team I agreed for the work to be carried out. 4 weeks later my van runs better than it ever! Great customer service very friendly and very transparent with costing. Recommend +++++read more

sarah Grace newman

10:52 01 Jul 19

Rob the man who came to my rescue was polite and extremely patient. Instead of making me feel stupid because I didn’t understand what was wrong, like some companies do, he took me around to the bonnet and showed me and explained to me in simple terms that I understood. He was very efficient and when he dropped me at the garage of my choice he made sure I was ok and wished me luck before he went on his way. What a great company to help me on my way and what a lucky company to have a man like Rob. Couldn’t recommend this company high enough they are brilliant! Thank you.read more

W B

11:08 30 Jun 19

Thank you to GRS and especially Paddy whom came to recover my vehicle. His polite attitude and upbeat manner made the experience much easier to manage. The “can do “attitude that he brought with him was refreshing and pleasant, thank you once againread more

Mercy Hwarari

21:23 18 Jun 19

The service was absolutely brilliant.. Adrian was very good he took his time to find the problem and fixed my car. Keep up the good work guys.read more

Dan Venton

10:13 08 Jun 19

Absolutely fabulous service all around. The phone operator was exceptionally helpful, the first driver was really accommodating and assisted with moving me to a safe place while I waited for a suitable recovery vehicle. When that arrived this driver could not have been more helpful and considerate. All around excellent service!read more

Josh Cox

12:02 21 May 19

( James the legend ) What cant I say about James..... very professional and polite. Made the 70 mile trip feel like 7 miles! What a credit to GRSread more

Rick Hewland

14:51 19 May 19

Very painless recovery after our mini had serious timing chain related failure, booked via our admiral breakdown cover. Very helpful lady from GRS checked on phone that we were ok and confirmed recovery truck was on its way. James who recovered us made sure we were safe whilst loading and then unloading at the garage, and took good care of the car. He was very polite and helpful and went the extra mile to ensure we could try get our day back on track as soon as possible. Breaking down is never great but this made it as good an experience as it could have been!read more

Jessica Swaffield

20:43 06 May 19

Absolutely fantastic service, Paddy really did go above and beyond to make me feel comfortable and at ease in what was already a very stressful experience. Very professional, highly recommend. Once again, thank you very much Paddy.read more

Pam Jennings

19:07 26 Apr 19

On a 4 day Rugby tournament with my son, just outside Poole, I found myself in a predicament with my car. Unfortunately my clutch had gone and I was informed that GRS were coming to tow me back to Buckingham. I was contacted to say when and how they would be coming. Well all I can say is , what a wonderful experience from my driver. He was considerate, polite, caring and lovely. He said if I needed to stop at anytime, to let him know. He was a true person, who gave you amazing faith in the good in people. Thank you so much . Pamread more

Liviu Mosoiu

13:42 19 Apr 19

Paddy was the driver who took care of us. Very polite, knowledgeable and went over the extra mile to make us as comfortable as possible whilst we were waiting for our replacement car. Keep up the great work. Thank you.read more

Alan Golding-cooney

07:02 16 Apr 19

Totally brilliant in every aspect. Couldn't ask for better quality service. Driver superb. VERY HIGHLY RECOMMENDED. Thank you.read more

mohamed veyron

11:08 30 Mar 19

Jason from grs was so good to me he should get a pay rise cause he works wonders amazing fellaread more

Annabel Young

17:18 05 Mar 19

We want to thank Jason of GRS for his wonderful service recovering us from Wimbourne today. Your service is second to none. Such a nice chap and very entertaining. .read more

ho hk

18:47 24 Feb 19

Professional, courteous and prompt. A pleasure to deal with. Top marks to Neil who guided us through the process following a RTC that wrote my car off. They were much helpful than the insurance companies......and he gave much needed clarity....thank you!read more

Julian Leyton

22:57 15 Feb 19

Excellent service. Quick, courteous, helpful and with good communication. It really took the sting out of having broken down for the very first time..read more

IvanovecLP

18:02 13 Feb 19

I had the pleasure to be rescued by James. Very efficient, polite and definitely knew his job quite well. I wish all of the recovery teams are like him. Highly recommended!!! Thank you again James. Legend!!!read more

Georgina Richardson

14:18 04 Jan 19

Had fantastic service from the team when we broke down recently. Nik was with us in less than 30 mins and diagnosed the problem quickly. We live some distance away so Sharron sorted a courtesy car and Martin delivered the car to our local garage the following day. Great communication throughout, would highly recommend .read more

Katrina Gower

22:43 10 Dec 18

I was in McDonald's car park in Poole and my headlights drained my battery. I have breakdown cover but couldn't afford to wait so called GRS to help me out. I was attended to by a lovely and professional guy called Andy who quickly turned up and jump started my car and got me on my way again. I cannot praise Andy or GRS recovery enough... Absolutely professional and very very competitive rates. Thank you so much.read more

Michael McGhie

12:45 05 Nov 18

Excellent service from Mike when I had a clutch problem. He was quick to arrive and assessed the position swiftly. My car was on the back of the truck in next to no time and within an hour was at my preferred garage for repair. Mike and GRS are superb.read more

MuckyMoo

13:46 04 Nov 18

Called my breakdown company (Gem) who subcontract the closest breakdown company and GRS recovery came out to me when I had a flat battery. They carried out a test and it showed my battery was fine and I had left the interior light on. So charged my battery and made sure It was ok. The mechanic made me feel comfortable and wasn't just a sales man pushing me to buy a new battery. Would highly recommend GRS Recovery to anyone that needs honest advise.read more

Charlotte Malicki

13:10 04 Nov 18

Me and my partner broke down just off a338. Mike arrived quickly and soon had our 4x4 on his truck and feeling safe at last. He recovered us home and was so polite and friendly! Highly recommend GRS. A big thank you to Mike :)read more

Donna Pope

19:57 02 Nov 18