Testimonials 2017-10-25T12:15:21+00:00

TESTIMONIALS

Great operation. Very helpful very efficient and fair price.! Strongly recommend them
Robert Hooker
Robert Hooker
06:40 09 May 17
Twice in recent months Jamie has got me back on the road in no time at all. Outstanding service each time. Many thanks
Kendal Mersh
Kendal Mersh
19:11 01 May 17
I broke down whilst on Holiday in Poole, Dorset, staying at Rockley Park. GRS recovery brought me my family and my car all the way back to Penarth in South Wales. The driver/technician Robbie was exceptional.If anyone is anywhere in Dorset and has the unfortunate problem of a breakdown don`t hesitate in calling GRS they are a well organised and well trained team of professionals.
Marrakech Man
Marrakech Man
16:49 21 Apr 17
Thank you so much for helping our elderly friend who had an accident in the middle of 'no where', finding him from our description of where it happened and returning him to Devon. He couldn't thank you enough either and was very impressed with your young recovery operator. Bowron Motorcare
Adrian Watney
Adrian Watney
16:31 13 Apr 17
I have just experienced GRS’s superb service. My car had broken down at Poole harbour ferry car park and the RAC had authorised recovery to my local garage in Hertfordshire. GRS phoned me soon after to confirm my location and the expected time they could send one of their trucks to meet me. A bit later the driver phoned me to let me know he was held up in the traffic waiting for the ferry and asked if I was able to drive the car at all, and if so could he meet up with me on the road outside the ferry area? I was able to do this and we met up. My car was soon loaded onto his truck and we set off, though the driver was concerned he’d go over his allocated hours on the vehicles tachograph by the time he could return to his base. This was overcome by us rendezvousing with another GRS driver at the M27 service area who took over the vehicle I was travelling in and completed the journey to Hertfordshire in good time. Both drivers were extremely competent, professional and good company to travel with. Many thanks GRS for all your help.
David Coasby
David Coasby
18:32 20 Feb 17
If Heineken did recovery ! Fabulously professional outfit and staff who took great care of the vehicle and me. A very clean truck and first class driver turned up and made an unenjoyable late night breakdown in the rain a much more bearable experience. I couldn't recommend them highly enough.
Gary Walters
Gary Walters
12:41 29 Sep 17
Can't rate GRS highly enough! Friendly, knowledgeable and professional staff, super reliable, good value, nothing too much trouble. Wouldn't use anyone else now.
Simone Marshall
Simone Marshall
22:55 30 Jul 17
Adrian came to my rescue after I stupidly managed to drive my car into a ditch and got it completely stuck! He was friendly and professional and had me back on the road in no time (after creating an improvised ramp out of random items found nearby!). Couldn’t recommend more highly!
Samantha Smith
Samantha Smith
21:22 02 Nov 17
They came out super quick and Aidy was really nice, helpful and informative. I would highly recommend them to anyone.
Cian Brown
Cian Brown
19:28 11 Dec 17
Really recommend these guys - quick, cheap and really knew his stuff.
Doug Monk
Doug Monk
11:06 04 Jan 18
Can't rate them highly enough . I broke down in Dorset and was assisted by Dave , who took me and my car back to Nottingham. Nothing was too much trouble and he made a distressing situation a lot less stressful. Excellent service thank you
Helen Smith
Helen Smith
18:09 04 Jan 18
Definitely 5 star service. I broke down Sunday morning and GRS responded very promptly and after getting my taxi started it would not stay running because battery was completely useless. Within 15 minutes of making the call a recovery truck appeared and took me to nearest battery retailer and I was soon on my way.So a big thank you to all the GRS staff involved as I was able to continue with days work keeping my wheelchair customers happy.
Paul Stevenson
Paul Stevenson
12:52 29 Jan 18
Having used these guys for 3 years for our fleet of vehicles, I cannot recommend them enough, professionals who know the industry! Thank you!
james carr
james carr
12:03 05 Feb 18
As a local company providing Bouncy Castles all very Dorset we need a fast reliable and easy to deal with recovery company to come to the rescue when needed. GRS Recovey have been our go to company. We've been using them for a number of years now and they've helped us out so many times. Most recently in the busy December period twice.Sharon, Neil, Rich, Oz and the whole team provide a great service that we can rely on. Save their number to your phone as 24/7 they will answer your call and get someone out to you ASAP. Not just a recovery company though, they've often given me crucial mechanical advice and local experience that's saved me money and time. Highly recommended, thank you
Phil Dixon
Phil Dixon
11:16 06 Feb 18
Really great service highly recommend Jamie and Andy were very help full!
George Rowe
George Rowe
20:38 15 Feb 18
Having been in an accident in the recent snow fall, we were quickly called by a gentleman called Andy who advised us of a collection time. Andy arrived exactly on time and could not have been more professional or helpful. He is a credit to himself and his company. I also dealt with a lady called Sharon at the GRS office today who was also extremely professional and helpful. GRS should be proud to have such great employees. Regards, Mr Smith.
Rob Smith
Rob Smith
16:37 07 Mar 18
Jason went above and beyond assisting me this morning. Patient and kind, he is a credit to the G.R.S. team!
Carol Pryor
Carol Pryor
09:24 16 Mar 18
Attention to detail, Polite staff dealing with a difficult customer base.Knowledgeable, helpful, Contacted me at every stage of my issue, Called exactly when they said they would. Well disciplined staffing sticking to the rules and procedures.
Steve Lockyer
Steve Lockyer
01:01 22 Mar 18
Fantastic service from Jason at GRS. Jason arrived on scene promptly and assisted with recovering my Father-In-Laws car. The service as always was exceptional. I personally have also had a fantastic experience with GRS. I would also like to mention the call handler who was also very professional. Thanks again GRS for providing such a fantastic service!
Sam Sprinks
Sam Sprinks
17:01 23 Mar 18
Had an excellent and extremely helpful experience with GRS last night. They got me home and my cat was delivers to me in the middle of the night, very quietly, as the first operator had the wrong kind of recovery vehicle for not damaging my car. I felt listened to and accommodated the whole way. Thank you so much GRS
Melissa Hards
Melissa Hards
13:59 30 Mar 18
Fantastic service from GRS. After breaking down in the centre of Bournemouth today and needing complete recovery of my vehicle I was so impressed with how quickly the recovery vehicle got to me.Rob, my knight in shining high vis, was totally professional and reassuring. So nice to have a friendly, kind, calm person in a stressful situation. Rob is a great credit to this excellent company. Thank you.
Sophie Kinsley
Sophie Kinsley
21:55 14 Apr 18
Highly recommend. Andy from GRS came out to our business yesterday to take a project car of ours to London. Very professional and treated it as if it was his own. Many thanks.
Wheel Works Auto Refinishing
Wheel Works Auto Refinishing
14:44 11 Jul 18
Amazing service this morning. Our car broke down in Winchester BP services. After so many towing companies around Winchester area who couldn’t provide us service we contacted GRS services in Bournemouth. Sharon on the phone was lovely and did sorted out our situation very fast and within the few minutes she organised the towing truck for us. And then couple hours later Jason arrived. We were very happy to see him. He provided excellent service plus the drive to Bournemouth went very fast as we had good time and we talked about everything. Very glad we came across this company. Highly recommended!!!
MARTINA MINARIKOVA
MARTINA MINARIKOVA
15:37 21 Jul 18
Fantastic service. Even with extremely heavy traffic a guy arrived in 10 minutes to check if he could get my Motorhome working but unfortunately the clutch had gone. We then had to wait for a larger recovery truck to come and get us. Shaun arrived and could not have been more polite, friendly and helpful. Excellent driver and enjoyed our 3 hour trip back home. It made a bad experience more palatable. From the guy on the end of the phone and both our Romanian mechanic to the lovely Shaun I can't recommend this company enough. Well done GRS Recovery, great work with a 5 star service. A very Happy customer.
Gioia Gray
Gioia Gray
20:04 10 Aug 18
A big shout out and thankyou to GRS Recovery who sorted us out, after we'd heard some very dodgy noises from the back of the car we hadn't driven for the previous couple of weeks. It took Glen just a few minutes to confirm the cause, explain it in terms we could understand, apply the cure, test it and send us on our way once more. Great work, and many thanks again.
Simon Carreck
Simon Carreck
09:49 03 Sep 18
Helped allot, been stuck with Large Luton van, Loaded....they helped in 2 hours...with amazing price. Thank you guys. JJD
JJ D
JJ D
08:05 08 Sep 18
Many thanks to GRS and our driver Martin in particular for rescuing us from the A31 last night. Took a while as we had broken down in a very awkward place on a roundabout but Martin was very efficient, polite and nothing was too much trouble. Excellent service!
Michaela Szczepanski
Michaela Szczepanski
05:39 18 Sep 18
We would like to thank Jason for helping us when our caravan lost a wheel in the New Forest. He was most helpful and friendly. He called out Jamie who arrived and managed to get the wheel sorted out to get us on our way. They then followed us for a while to make sure everything was o.k. We cannot thank them enough. Absolutely fantastic service!!
Chris robinson
Chris robinson
13:12 04 Oct 18
I've used grs recovery for a good few years now and never been let down. They have helped transport everything from a ford ka to a Nissan skyline without a single problem and that was pretty low due to modified suspension. The reception is clean and inviting and they have a waiting area with comfy seating should you need to wait. Every recovery driver I've dealt with has been friendly and professional. I couldn't recommend them enough. Thanks guys.
Mike Bateman
Mike Bateman
20:50 07 Oct 18
Mike from GRS Recovery came to my rescue today via the AA......... Excellent Service from both parties. Cannot fault them in anyway whatsoever!! Would thoroughly recommend both the AA and GRS Recovery - thank you!
Donna Pope
Donna Pope
19:57 02 Nov 18
Me and my partner broke down just off a338. Mike arrived quickly and soon had our 4x4 on his truck and feeling safe at last. He recovered us home and was so polite and friendly! Highly recommend GRS. A big thank you to Mike 🙂
Charlotte Malicki
Charlotte Malicki
13:10 04 Nov 18
Called my breakdown company (Gem) who subcontract the closest breakdown company and GRS recovery came out to me when I had a flat battery. They carried out a test and it showed my battery was fine and I had left the interior light on. So charged my battery and made sure It was ok. The mechanic made me feel comfortable and wasn't just a sales man pushing me to buy a new battery. Would highly recommend GRS Recovery to anyone that needs honest advise.
MuckyMoo
MuckyMoo
13:46 04 Nov 18
Excellent service from Mike when I had a clutch problem. He was quick to arrive and assessed the position swiftly. My car was on the back of the truck in next to no time and within an hour was at my preferred garage for repair.Mike and GRS are superb.
Michael McGhie
Michael McGhie
12:45 05 Nov 18
I was in McDonald's car park in Poole and my headlights drained my battery. I have breakdown cover but couldn't afford to wait so called GRS to help me out. I was attended to by a lovely and professional guy called Andy who quickly turned up and jump started my car and got me on my way again. I cannot praise Andy or GRS recovery enough... Absolutely professional and very very competitive rates. Thank you so much.
Katrina Gower
Katrina Gower
22:43 10 Dec 18
Had fantastic service from the team when we broke down recently. Nik was with us in less than 30 mins and diagnosed the problem quickly. We live some distance away so Sharron sorted a courtesy car and Martin delivered the car to our local garage the following day. Great communication throughout, would highly recommend .
Georgina Richardson
Georgina Richardson
14:18 04 Jan 19
I had the pleasure to be rescued by James. Very efficient, polite and definitely knew his job quite well. I wish all of the recovery teams are like him. Highly recommended!!! Thank you again James. Legend!!!
IvanovecLP
IvanovecLP
18:02 13 Feb 19
Excellent service. Quick, courteous, helpful and with good communication.It really took the sting out of having broken down for the very first time..
Julian Leyton
Julian Leyton
22:57 15 Feb 19
Professional, courteous and prompt. A pleasure to deal with. Top marks to Neil who guided us through the process following a RTC that wrote my car off. They were much helpful than the insurance companies......and he gave much needed clarity....thank you!
ho hk
ho hk
18:47 24 Feb 19
We want to thank Jason of GRS for his wonderful service recovering us from Wimbourne today. Your service is second to none. Such a nice chap and very entertaining..
Annabel Young
Annabel Young
17:18 05 Mar 19
Jason from grs was so good to me he should get a pay rise cause he works wonders amazing fella
mohamed veyron
mohamed veyron
11:08 30 Mar 19
Totally brilliant in every aspect. Couldn't ask for better quality service. Driver superb. VERY HIGHLY RECOMMENDED. Thank you.
Alan Golding-cooney
Alan Golding-cooney
07:02 16 Apr 19
Paddy was the driver who took care of us. Very polite, knowledgeable and went over the extra mile to make us as comfortable as possible whilst we were waiting for our replacement car. Keep up the great work. Thank you.
Liviu Mosoiu
Liviu Mosoiu
13:42 19 Apr 19
On a 4 day Rugby tournament with my son, just outside Poole, I found myself in a predicament with my car. Unfortunately my clutch had gone and I was informed that GRS were coming to tow me back to Buckingham. I was contacted to say when and how they would be coming. Well all I can say is , what a wonderful experience from my driver. He was considerate, polite, caring and lovely. He said if I needed to stop at anytime, to let him know. He was a true person, who gave you amazing faith in the good in people. Thank you so much . Pam
Pam Jennings
Pam Jennings
19:07 26 Apr 19
Absolutely fantastic service, Paddy really did go above and beyond to make me feel comfortable and at ease in what was already a very stressful experience. Very professional, highly recommend. Once again, thank you very much Paddy.
Jessica Swaffield
Jessica Swaffield
20:43 06 May 19
Very painless recovery after our mini had serious timing chain related failure, booked via our admiral breakdown cover. Very helpful lady from GRS checked on phone that we were ok and confirmed recovery truck was on its way. James who recovered us made sure we were safe whilst loading and then unloading at the garage, and took good care of the car. He was very polite and helpful and went the extra mile to ensure we could try get our day back on track as soon as possible. Breaking down is never great but this made it as good an experience as it could have been!
Rick Hewland
Rick Hewland
14:51 19 May 19
( James the legend ) What cant I say about James..... very professional and polite. Made the 70 mile trip feel like 7 miles! What a credit to GRS
Josh Cox
Josh Cox
12:02 21 May 19
Absolutely fabulous service all around. The phone operator was exceptionally helpful, the first driver was really accommodating and assisted with moving me to a safe place while I waited for a suitable recovery vehicle. When that arrived this driver could not have been more helpful and considerate. All around excellent service!
Dan Venton
Dan Venton
10:13 08 Jun 19
The service was absolutely brilliant.. Adrian was very good he took his time to find the problem and fixed my car. Keep up the good work guys.
Mercy Hwarari
Mercy Hwarari
21:23 18 Jun 19
Thank you to GRS and especially Paddy whom came to recover my vehicle. His polite attitude and upbeat manner made the experience much easier to manage. The “can do “attitude that he brought with him was refreshing and pleasant, thank you once again
W B
W B
11:08 30 Jun 19
Rob the man who came to my rescue was polite and extremely patient. Instead of making me feel stupid because I didn’t understand what was wrong, like some companies do, he took me around to the bonnet and showed me and explained to me in simple terms that I understood. He was very efficient and when he dropped me at the garage of my choice he made sure I was ok and wished me luck before he went on his way. What a great company to help me on my way and what a lucky company to have a man like Rob. Couldn’t recommend this company high enough they are brilliant! Thank you.
sarah Grace newman
sarah Grace newman
10:52 01 Jul 19
GRS guy picked me up with in the time frame given to me. I was so impressed of the level of service by the recovery chap I made an enquiry regarding a clutch and gearbox job for the van in question the next day. After speaking to Oz and the team I agreed for the work to be carried out. 4 weeks later my van runs better than it ever! Great customer service very friendly and very transparent with costing. Recommend +++++
Alex Bustos
Alex Bustos
20:39 14 Jul 19
Absolutely 5 star service. I broke down this morning in the middle of a crossroad and GRS responded very promptly. Within 15 minutes of making the call a recovery truck appeared and took me to the agreed address. Jason the driver was very kind and did the job really fast and considering the situation of the car he made everything very safe. A highly recommended service
Javier MVázquez
Javier MVázquez
13:21 03 Aug 19
What a brilliant service - thoroughly impressed. Very professional! Had them take both my car and boat 140 miles across the country. Both drivers were fantastic.
Marco Alfano-Rogers
Marco Alfano-Rogers
10:50 07 Aug 19
James did excellent job!!! Very helpful, professional and friendly. I pumped into him and his van as a miracle when I found out my car had a complete flat tyre. Definitely recommend G.R.S 👏👏👏👍👍👍
Chloe Taberner
Chloe Taberner
00:09 24 Aug 19
Absolutely the best ever service from James at GRS recovery. Professional, knowledgeable, patient and extremely helpful. I can't praise him enough. He must be your best asset in the company! He came much earlier than anticipated, fixed my car in no time, polite, friendly, professional. Absolutely chuffed with all the help!
Cheshire Cat
Cheshire Cat
18:52 27 Aug 19
I'm a member of the RAC. My vehicle was recovered by Liam of GRS on Bank Holiday Saturday.Liam was totally professional and made the journey home great. GRS were good with communication, letting me know what was going on and picking from my hotel.Excellent service, thank you!
Stuart Miller
Stuart Miller
16:17 02 Sep 19
I broke down Monday night in Poole with a baby and 5 year old in the car .... GRS were with me very quickly and a very friendly helpful man arrived to save the day called James.. he was very professional and full of advice so feel he deserves top5 stars because of his great customer service and manner 👍👍
Alison Hammond
Alison Hammond
18:14 31 Oct 19
Wonderful experience with GRS when my car battery died on a Sunday much to my despair. Sharon and James worked their magic and had me on my way in no time at all!10/10 would recommend their services if you find yourself in a car related pickle.
Louise Payne
Louise Payne
12:22 05 Nov 19
Great service. Unable to repair at roadside so courtesy car given to get back to worthing from Bournemouth and car delivered to garage the following day. Excellent
Lee Fuller
Lee Fuller
17:40 12 Nov 19
I just wanted to express my thanks to Jason and Rob who between them transported my failed Jag back to my home garage in Welwyn Garden City, Herts, on Saturday. My day had started badly with the car breaking down and I became very stressed, but both Jason and Rob were very professional, efficient at their jobs and very pleasant company en-route. So I arrived at our destination in a much happier frame of mind than when I first contacted the RAC.
David Coasby
To the Manager

I would like to extend my heartfelt thanks to all at GRS who so speedily and efficiently helped us on Friday to get back on the road after my husbands little error.

As we were away from home and due to travel back the following day it was wonderful to have such reassurance from your team and we were more than grateful for the tea.

You must be proud to have such a good team of people working there.

Again thank you to all of you.

Pauline & Michael Ellwood
Your driver Mike picked me up this morning at 11 after I had two burst tyres, and brought me and the car to ATS in Ringwood. I wanted to say what a good job he did: he arrived as quickly as was reasonable to a recovery in the middle of nowhere, and was very quick and efficient and skilled in getting the car onto and off the lorry. But above all, his driving was noticeably safer and more considerate than most drivers you see on the roads with such cumbersome vehicles, and he was very careful.
Caroline Gill
I would like to complement on the very good service I received today when my car would not start, the repair vehicle arrived within the hour and James the mechanic had things under control with such efficiency, I have to say James was a cheerful bouncy person, so thank you very much grs and especially having someone like James in your employ.
Patricia Lever
This morning i was facing a serious issue of moving my sons broken down car (minus keys) off the road and onto my drive with the local authority having issued a notice of removal order of which i only noticed after arriving home from work this morning. The notice deadline was today so panic set in but after ringing your company and speaking to one of your advisors, he booked one of your employees to attend to my problem first thing, my panic eased somewhat by his reassurance to resolving the problem.
Your employee who attended and competently dealt with the car was professional and extremely knowledgable with his duties, second to this he was also so customer focused which was a surprise to me not sure why but probably in my minds eye i had this stereo typical image in my head of how he or she was going to be. please pass on my thanks to him for efforts today as he certainly deserves it.
Mr F J Sosa Hernandez
The service I received was very impressive – I felt reassured by the efficient service I received. There was a delay between the estimated arrival time of the assistance and its actual arrival. Throughout my waiting time, I was receiving frequent calls from you checking if they had arrived and when he hadn’t, feeding back to me where he was and how long he would be. I found this so reassuring and I felt as if there was someone there ensuring I was safe and being cared for – THANK YOU! This has made me want to renew with you again.
Michael Cheek
HI Nick,

I just wanted to drop you a line to let you know how impressed I am with the assistance received today from GRS. I’ve not used my Autoaid breakdown policy before and was slightly dubious as to the service I might expect when compared with the big players – I’ve used both the AA & RAC in the past. However the entire process was seamless and efficient. I was delighted to receive a call from Jo confirming that someone would be with me in 20 minutes. John duly arrived within the stated time and swiftly got my car started. The experience was 100% positive and I appreciated the friendly and helpful service provided by both Jo and John.

Many thanks for great customer service.

Kind regards,
Rachel Christopher

Rachel Christopher
Hi – I would just like to say thank to everyone who helped me and partner on Friday afternoon when our x5 decided to dump coolant over hotel car park. The service we received that day was second to none from the initial contact with Sharon followed by the mechanic who came to the rescue and the final chap who lifted the car and delivered it home for us. All three members of staff were brilliant and real pleasure to deal with which made a difficult situation much easier to deal

Our holiday disruption was kept to minimum due the professionalism and kind nature of all staff concerned. We have received a feedback form from Admiral insurance which we will fill and give you the maximum rating on all fronts. However I felt that this may not be fed back to you directly and we wanted to say huge thank you personally

If you ever require reference or have a feedback system we would be happy to help!

Thank you all again

Regards
Matt Chapman
Service Manager

Matt Chapman
Dear Richard, as per telephone call:

I would like to pass on our (very) grateful Thanks to your team for the excellent care and service we received on Saturday 29th June.

I was (un)fortunate to break down whilst towing a caravan, and Bob came out, but the car was not repairable at the road side. He took us to a place of safety, as I had broken down in a dangerous spot on the A350/ A31 roundabout.

Ash came along and took my Husband & I all the way to Leicestershire with the caravan in tow! Both guys were polite, courteous, and extremely friendly, and I would like these two guys to know how grateful we were to get home safely.

The car is another matter and is very sick!! But feeling low and so far away from home, Ash made us feel at ease, and kept us smiling. Please pass on our grateful thanks to Bob & Ash. I wish you all the luck with your friendly business for the future…. but I don’t think you need it, what a great service you provide .

Kind Regards

Karen & Andy Lemmon

Karen & Andy Lemmon
Just wanted to share with you the feedback we received on a job this weekend.

Stephen Payne called CARE Recovery as he had mounted the pavement in his Citroen C5 and was stuck behind the front wheels. We passed the job to yourselves, which Chris accepted and advised he would assist us with as best he could.

When I called the driver back to check all was sorted, he advised he was back on the road and was chuffed with the level of support and assistance you had provided him. He said he would recommend you to others and wanted me to pass his thanks on.

Many thanks – Fliss Thomson

Fliss Thomson