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2016 – What a Year
Gallery
2016 – What a Year

Blog

2016 – What a Year

Richard welch2017-10-25T12:15:21+00:00December 22nd, 2016|

2016 - WHAT A YEAR!

GRS Recovery Contact

Unit J, Elliot Road, Bournemouth, BH118JR

Phone: 01202 593939

Email: sales@grsrecovery.co.uk

Web: https://www.grsrecovery.co.uk

GRS Recovery Google Rating

Google Rating

4.8

GRS Recovery

4.8

Robert Hooker

Robert Hooker

06:40 09 May 17

Great operation. Very helpful very efficient and fair price.! Strongly recommend them

Kendal Mersh

Kendal Mersh

19:11 01 May 17

Twice in recent months Jamie has got me back on the road in no time at all. Outstanding service each time. Many thanks

Marrakech Man

Marrakech Man

16:49 21 Apr 17

I broke down whilst on Holiday in Poole, Dorset, staying at Rockley Park. GRS recovery brought me my family and my car all the way back to Penarth in South Wales. The driver/technician Robbie was exceptional. If anyone is anywhere in Dorset and has the unfortunate problem of a breakdown don`t hesitate in calling GRS they are a well organised and well trained team of professionals.

Adrian Watney

Adrian Watney

16:31 13 Apr 17

Thank you so much for helping our elderly friend who had an accident in the middle of 'no where', finding him from our description of where it happened and returning him to Devon. He couldn't thank you enough either and was very impressed with your young recovery operator. Bowron Motorcare

David Coasby

David Coasby

18:32 20 Feb 17

I have just experienced GRS’s superb service. My car had broken down at Poole harbour ferry car park and the RAC had authorised recovery to my local garage in Hertfordshire. GRS phoned me soon after to confirm my location and the expected time they could send one of their trucks to meet me. A bit later the driver phoned me to let me know he was held up in the traffic waiting for the ferry and asked if I was able to drive the car at all, and if so could he meet up with me on the road outside the ferry area? I was able to do this and we met up. My car was soon loaded onto his truck and we set off, though the driver was concerned he’d go over his allocated hours on the vehicles tachograph by the time he could return to his base. This was overcome by us rendezvousing with another GRS driver at the M27 service area who took over the vehicle I was travelling in and completed the journey to Hertfordshire in good time. Both drivers were extremely competent, professional and good company to travel with. Many thanks GRS for all your help.

Gary Walters

Gary Walters

12:41 29 Sep 17

If Heineken did recovery ! Fabulously professional outfit and staff who took great care of the vehicle and me. A very clean truck and first class driver turned up and made an unenjoyable late night breakdown in the rain a much more bearable experience. I couldn't recommend them highly enough.

Simone Marshall

Simone Marshall

22:55 30 Jul 17

Can't rate GRS highly enough! Friendly, knowledgeable and professional staff, super reliable, good value, nothing too much trouble. Wouldn't use anyone else now.

Samantha Smith

Samantha Smith

21:22 02 Nov 17

Adrian came to my rescue after I stupidly managed to drive my car into a ditch and got it completely stuck! He was friendly and professional and had me back on the road in no time (after creating an improvised ramp out of random items found nearby!). Couldn’t recommend more highly!

Cian Brown

Cian Brown

19:28 11 Dec 17

They came out super quick and Aidy was really nice, helpful and informative. I would highly recommend them to anyone.

Doug Monk

Doug Monk

11:06 04 Jan 18

Really recommend these guys - quick, cheap and really knew his stuff.

Helen Smith

Helen Smith

18:09 04 Jan 18

Can't rate them highly enough . I broke down in Dorset and was assisted by Dave , who took me and my car back to Nottingham. Nothing was too much trouble and he made a distressing situation a lot less stressful. Excellent service thank you

Paul Stevenson

Paul Stevenson

12:52 29 Jan 18

Definitely 5 star service. I broke down Sunday morning and GRS responded very promptly and after getting my taxi started it would not stay running because battery was completely useless. Within 15 minutes of making the call a recovery truck appeared and took me to nearest battery retailer and I was soon on my way. So a big thank you to all the GRS staff involved as I was able to continue with days work keeping my wheelchair customers happy.

james carr

james carr

12:03 05 Feb 18

Having used these guys for 3 years for our fleet of vehicles, I cannot recommend them enough, professionals who know the industry! Thank you!

Phil Dixon

Phil Dixon

11:16 06 Feb 18

As a local company providing Bouncy Castles all very Dorset we need a fast reliable and easy to deal with recovery company to come to the rescue when needed. GRS Recovey have been our go to company. We've been using them for a number of years now and they've helped us out so many times. Most recently in the busy December period twice. Sharon, Neil, Rich, Oz and the whole team provide a great service that we can rely on. Save their number to your phone as 24/7 they will answer your call and get someone out to you ASAP. Not just a recovery company though, they've often given me crucial mechanical advice and local experience that's saved me money and time. Highly recommended, thank you

George Rowe

George Rowe

20:38 15 Feb 18

Really great service highly recommend Jamie and Andy were very help full!

Rob Smith

Rob Smith

16:37 07 Mar 18

Having been in an accident in the recent snow fall, we were quickly called by a gentleman called Andy who advised us of a collection time. Andy arrived exactly on time and could not have been more professional or helpful. He is a credit to himself and his company. I also dealt with a lady called Sharon at the GRS office today who was also extremely professional and helpful. GRS should be proud to have such great employees. Regards, Mr Smith.

Carol Pryor

Carol Pryor

09:24 16 Mar 18

Jason went above and beyond assisting me this morning. Patient and kind, he is a credit to the G.R.S. team!

Steve Lockyer

Steve Lockyer

01:01 22 Mar 18

Attention to detail, Polite staff dealing with a difficult customer base. Knowledgeable, helpful, Contacted me at every stage of my issue, Called exactly when they said they would. Well disciplined staffing sticking to the rules and procedures.

Sam Sprinks

Sam Sprinks

17:01 23 Mar 18

Fantastic service from Jason at GRS. Jason arrived on scene promptly and assisted with recovering my Father-In-Laws car. The service as always was exceptional. I personally have also had a fantastic experience with GRS. I would also like to mention the call handler who was also very professional. Thanks again GRS for providing such a fantastic service!

Melissa Hards

Melissa Hards

13:59 30 Mar 18

Had an excellent and extremely helpful experience with GRS last night. They got me home and my cat was delivers to me in the middle of the night, very quietly, as the first operator had the wrong kind of recovery vehicle for not damaging my car. I felt listened to and accommodated the whole way. Thank you so much GRS

Sophie Kinsley

Sophie Kinsley

21:55 14 Apr 18

Fantastic service from GRS. After breaking down in the centre of Bournemouth today and needing complete recovery of my vehicle I was so impressed with how quickly the recovery vehicle got to me. Rob, my knight in shining high vis, was totally professional and reassuring. So nice to have a friendly, kind, calm person in a stressful situation. Rob is a great credit to this excellent company. Thank you.

Wheel Works Auto Refinishing

Wheel Works Auto Refinishing

14:44 11 Jul 18

Highly recommend. Andy from GRS came out to our business yesterday to take a project car of ours to London. Very professional and treated it as if it was his own. Many thanks.

MARTINA MINARIKOVA

MARTINA MINARIKOVA

15:37 21 Jul 18

Amazing service this morning. Our car broke down in Winchester BP services. After so many towing companies around Winchester area who couldn’t provide us service we contacted GRS services in Bournemouth. Sharon on the phone was lovely and did sorted out our situation very fast and within the few minutes she organised the towing truck for us. And then couple hours later Jason arrived. We were very happy to see him. He provided excellent service plus the drive to Bournemouth went very fast as we had good time and we talked about everything. Very glad we came across this company. Highly recommended!!!

Gioia Gray

Gioia Gray

20:04 10 Aug 18

Fantastic service. Even with extremely heavy traffic a guy arrived in 10 minutes to check if he could get my Motorhome working but unfortunately the clutch had gone. We then had to wait for a larger recovery truck to come and get us. Shaun arrived and could not have been more polite, friendly and helpful. Excellent driver and enjoyed our 3 hour trip back home. It made a bad experience more palatable. From the guy on the end of the phone and both our Romanian mechanic to the lovely Shaun I can't recommend this company enough. Well done GRS Recovery, great work with a 5 star service. A very Happy customer.

Simon Carreck

Simon Carreck

09:49 03 Sep 18

A big shout out and thankyou to GRS Recovery who sorted us out, after we'd heard some very dodgy noises from the back of the car we hadn't driven for the previous couple of weeks. It took Glen just a few minutes to confirm the cause, explain it in terms we could understand, apply the cure, test it and send us on our way once more. Great work, and many thanks again.

JJ D

JJ D

08:05 08 Sep 18

Helped allot, been stuck with Large Luton van, Loaded....they helped in 2 hours...with amazing price. Thank you guys. JJD

Michaela Szczepanski

Michaela Szczepanski

05:39 18 Sep 18

Many thanks to GRS and our driver Martin in particular for rescuing us from the A31 last night. Took a while as we had broken down in a very awkward place on a roundabout but Martin was very efficient, polite and nothing was too much trouble. Excellent service!

Chris robinson

Chris robinson

13:12 04 Oct 18

We would like to thank Jason for helping us when our caravan lost a wheel in the New Forest. He was most helpful and friendly. He called out Jamie who arrived and managed to get the wheel sorted out to get us on our way. They then followed us for a while to make sure everything was o.k. We cannot thank them enough. Absolutely fantastic service!!

Mike Bateman

Mike Bateman

20:50 07 Oct 18

I've used grs recovery for a good few years now and never been let down. They have helped transport everything from a ford ka to a Nissan skyline without a single problem and that was pretty low due to modified suspension. The reception is clean and inviting and they have a waiting area with comfy seating should you need to wait. Every recovery driver I've dealt with has been friendly and professional. I couldn't recommend them enough. Thanks guys.

Donna Pope

Donna Pope

19:57 02 Nov 18

Mike from GRS Recovery came to my rescue today via the AA......... Excellent Service from both parties. Cannot fault them in anyway whatsoever!! Would thoroughly recommend both the AA and GRS Recovery - thank you!

Charlotte Malicki

Charlotte Malicki

13:10 04 Nov 18

Me and my partner broke down just off a338. Mike arrived quickly and soon had our 4x4 on his truck and feeling safe at last. He recovered us home and was so polite and friendly! Highly recommend GRS. A big thank you to Mike :)

MuckyMoo

MuckyMoo

13:46 04 Nov 18

Called my breakdown company (Gem) who subcontract the closest breakdown company and GRS recovery came out to me when I had a flat battery. They carried out a test and it showed my battery was fine and I had left the interior light on. So charged my battery and made sure It was ok. The mechanic made me feel comfortable and wasn't just a sales man pushing me to buy a new battery. Would highly recommend GRS Recovery to anyone that needs honest advise.

Michael McGhie

Michael McGhie

12:45 05 Nov 18

Excellent service from Mike when I had a clutch problem. He was quick to arrive and assessed the position swiftly. My car was on the back of the truck in next to no time and within an hour was at my preferred garage for repair. Mike and GRS are superb.

Katrina Gower

Katrina Gower

22:43 10 Dec 18

I was in McDonald's car park in Poole and my headlights drained my battery. I have breakdown cover but couldn't afford to wait so called GRS to help me out. I was attended to by a lovely and professional guy called Andy who quickly turned up and jump started my car and got me on my way again. I cannot praise Andy or GRS recovery enough... Absolutely professional and very very competitive rates. Thank you so much.

Georgina Richardson

Georgina Richardson

14:18 04 Jan 19

Had fantastic service from the team when we broke down recently. Nik was with us in less than 30 mins and diagnosed the problem quickly. We live some distance away so Sharron sorted a courtesy car and Martin delivered the car to our local garage the following day. Great communication throughout, would highly recommend .

IvanovecLP

IvanovecLP

18:02 13 Feb 19

I had the pleasure to be rescued by James. Very efficient, polite and definitely knew his job quite well. I wish all of the recovery teams are like him. Highly recommended!!! Thank you again James. Legend!!!

Julian Leyton

Julian Leyton

22:57 15 Feb 19

Excellent service. Quick, courteous, helpful and with good communication. It really took the sting out of having broken down for the very first time..

ho hk

ho hk

18:47 24 Feb 19

Professional, courteous and prompt. A pleasure to deal with. Top marks to Neil who guided us through the process following a RTC that wrote my car off. They were much helpful than the insurance companies......and he gave much needed clarity....thank you!

Annabel Young

Annabel Young

17:18 05 Mar 19

We want to thank Jason of GRS for his wonderful service recovering us from Wimbourne today. Your service is second to none. Such a nice chap and very entertaining. .

mohamed veyron

mohamed veyron

11:08 30 Mar 19

Jason from grs was so good to me he should get a pay rise cause he works wonders amazing fella

Alan Golding-cooney

Alan Golding-cooney

07:02 16 Apr 19

Totally brilliant in every aspect. Couldn't ask for better quality service. Driver superb. VERY HIGHLY RECOMMENDED. Thank you.

Liviu Mosoiu

Liviu Mosoiu

13:42 19 Apr 19

Paddy was the driver who took care of us. Very polite, knowledgeable and went over the extra mile to make us as comfortable as possible whilst we were waiting for our replacement car. Keep up the great work. Thank you.

Pam Jennings

Pam Jennings

19:07 26 Apr 19

On a 4 day Rugby tournament with my son, just outside Poole, I found myself in a predicament with my car. Unfortunately my clutch had gone and I was informed that GRS were coming to tow me back to Buckingham. I was contacted to say when and how they would be coming. Well all I can say is , what a wonderful experience from my driver. He was considerate, polite, caring and lovely. He said if I needed to stop at anytime, to let him know. He was a true person, who gave you amazing faith in the good in people. Thank you so much . Pam

Jessica Swaffield

Jessica Swaffield

20:43 06 May 19

Absolutely fantastic service, Paddy really did go above and beyond to make me feel comfortable and at ease in what was already a very stressful experience. Very professional, highly recommend. Once again, thank you very much Paddy.

Rick Hewland

Rick Hewland

14:51 19 May 19

Very painless recovery after our mini had serious timing chain related failure, booked via our admiral breakdown cover. Very helpful lady from GRS checked on phone that we were ok and confirmed recovery truck was on its way. James who recovered us made sure we were safe whilst loading and then unloading at the garage, and took good care of the car. He was very polite and helpful and went the extra mile to ensure we could try get our day back on track as soon as possible. Breaking down is never great but this made it as good an experience as it could have been!

Josh Cox

Josh Cox

12:02 21 May 19

( James the legend ) What cant I say about James..... very professional and polite. Made the 70 mile trip feel like 7 miles! What a credit to GRS

Dan Venton

Dan Venton

10:13 08 Jun 19

Absolutely fabulous service all around. The phone operator was exceptionally helpful, the first driver was really accommodating and assisted with moving me to a safe place while I waited for a suitable recovery vehicle. When that arrived this driver could not have been more helpful and considerate. All around excellent service!

Mercy Hwarari

Mercy Hwarari

21:23 18 Jun 19

The service was absolutely brilliant.. Adrian was very good he took his time to find the problem and fixed my car. Keep up the good work guys.

W B

W B

11:08 30 Jun 19

Thank you to GRS and especially Paddy whom came to recover my vehicle. His polite attitude and upbeat manner made the experience much easier to manage. The “can do “attitude that he brought with him was refreshing and pleasant, thank you once again

sarah Grace newman

sarah Grace newman

10:52 01 Jul 19

Rob the man who came to my rescue was polite and extremely patient. Instead of making me feel stupid because I didn’t understand what was wrong, like some companies do, he took me around to the bonnet and showed me and explained to me in simple terms that I understood. He was very efficient and when he dropped me at the garage of my choice he made sure I was ok and wished me luck before he went on his way. What a great company to help me on my way and what a lucky company to have a man like Rob. Couldn’t recommend this company high enough they are brilliant! Thank you.

Alex Bustos

Alex Bustos

20:39 14 Jul 19

GRS guy picked me up with in the time frame given to me. I was so impressed of the level of service by the recovery chap I made an enquiry regarding a clutch and gearbox job for the van in question the next day. After speaking to Oz and the team I agreed for the work to be carried out. 4 weeks later my van runs better than it ever! Great customer service very friendly and very transparent with costing. Recommend +++++

Javier MVázquez

Javier MVázquez

13:21 03 Aug 19

Absolutely 5 star service. I broke down this morning in the middle of a crossroad and GRS responded very promptly. Within 15 minutes of making the call a recovery truck appeared and took me to the agreed address. Jason the driver was very kind and did the job really fast and considering the situation of the car he made everything very safe. A highly recommended service

Marco Alfano-Rogers

Marco Alfano-Rogers

10:50 07 Aug 19

What a brilliant service - thoroughly impressed. Very professional! Had them take both my car and boat 140 miles across the country. Both drivers were fantastic.

Chloe Taberner

Chloe Taberner

00:09 24 Aug 19

James did excellent job!!! Very helpful, professional and friendly. I pumped into him and his van as a miracle when I found out my car had a complete flat tyre. Definitely recommend G.R.S 👏👏👏👍👍👍

Cheshire Cat

Cheshire Cat

18:52 27 Aug 19

Absolutely the best ever service from James at GRS recovery. Professional, knowledgeable, patient and extremely helpful. I can't praise him enough. He must be your best asset in the company! He came much earlier than anticipated, fixed my car in no time, polite, friendly, professional. Absolutely chuffed with all the help!

Stuart Miller

Stuart Miller

16:17 02 Sep 19

I'm a member of the RAC. My vehicle was recovered by Liam of GRS on Bank Holiday Saturday. Liam was totally professional and made the journey home great. GRS were good with communication, letting me know what was going on and picking from my hotel. Excellent service, thank you!

Alison Hammond

Alison Hammond

18:14 31 Oct 19

I broke down Monday night in Poole with a baby and 5 year old in the car .... GRS were with me very quickly and a very friendly helpful man arrived to save the day called James.. he was very professional and full of advice so feel he deserves top5 stars because of his great customer service and manner 👍👍

Louise Payne

Louise Payne

12:22 05 Nov 19

Wonderful experience with GRS when my car battery died on a Sunday much to my despair. Sharon and James worked their magic and had me on my way in no time at all! 10/10 would recommend their services if you find yourself in a car related pickle.

Lee Fuller

Lee Fuller

17:40 12 Nov 19

Great service. Unable to repair at roadside so courtesy car given to get back to worthing from Bournemouth and car delivered to garage the following day. Excellent

Esther Collins

Esther Collins

22:41 05 Dec 19

Terry from GRS Recovery came to recover our car today. He arrived earlier than expected and was very efficient. I really appreciated his friendly manner and our car was delivered promptly to our chosen garage

Ann Kulig

Ann Kulig

16:14 13 Dec 19

So pleased with the service from GRS Recovery. Jamie arrived on time, sorted my daughters car so she could drive it to the garage for repair. He spoke to the garage on her behalf explaining the problem and gave her a lift home. He then rung me to inform me knowing I was concerned as I live 100 miles away. Courteous, efficient and went the extra mile. Complete star! Great service.

Jean Partridge

Jean Partridge

10:39 29 Jan 20

I needed some maintenance done on my car - I contacted a few places but GRS beat the others by a mile not only in price but speed of response and customer care! They worked everything around me and my needs. James was absolutely fantastic with helping me arrange my booking - patience of a saint and answered all my questions! When I came to collect my car, Oz came to greet me. He was so polite and explained everything to me and made sure I knew where I could collect my car from. I have been so impressed with the service I have received from GRS, James & Oz that they will be my first choice for any future work.

box photobooths

box photobooths

11:21 05 Feb 20

Excellent service and was constantly updated on the status of my engine replacement throughout the process. Oz and his team were helpful and polite and I would have no hesitation in recommending GRS in the future. If only more companies were this efficient, life would have so much less hassle! Thank you.

Emilia Vincent

Emilia Vincent

20:42 04 Feb 20

Very friendly and polite staff! Staff went beyond my expectations and recovered my car within the next hour! Very quick and responsive! (Obviously, this isn't always the case depending on their work load!)

Elise

Elise

18:20 22 Mar 20

Road assistance experience though my car insurance and I was ever so pleased with James' intervention. He arrived super quickly, was very professional and friendly. And he went way beyond the job description to help. Thank you so much!

James Richardson

James Richardson

15:31 07 May 20

Brilliant sevice from Matt this morning at 820am, Recovered from home to local garage, Matt was very friendly, polite and efficient. A credit to your company Cheers all and stay safe Up The VILLA James

See All Reviews

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Google Rating

4.8

GRS Recovery

4.8

Robert Hooker

Robert Hooker

06:40 09 May 17

Great operation. Very helpful very efficient and fair price.! Strongly recommend them

Kendal Mersh

Kendal Mersh

19:11 01 May 17

Twice in recent months Jamie has got me back on the road in no time at all. Outstanding service each time. Many thanks

Marrakech Man

Marrakech Man

16:49 21 Apr 17

I broke down whilst on Holiday in Poole, Dorset, staying at Rockley Park. GRS recovery brought me my family and my car all the way back to Penarth in South Wales. The driver/technician Robbie was exceptional. If anyone is anywhere in Dorset and has the unfortunate problem of a breakdown don`t hesitate in calling GRS they are a well organised and well trained team of professionals.

Adrian Watney

Adrian Watney

16:31 13 Apr 17

Thank you so much for helping our elderly friend who had an accident in the middle of 'no where', finding him from our description of where it happened and returning him to Devon. He couldn't thank you enough either and was very impressed with your young recovery operator. Bowron Motorcare

David Coasby

David Coasby

18:32 20 Feb 17

I have just experienced GRS’s superb service. My car had broken down at Poole harbour ferry car park and the RAC had authorised recovery to my local garage in Hertfordshire. GRS phoned me soon after to confirm my location and the expected time they could send one of their trucks to meet me. A bit later the driver phoned me to let me know he was held up in the traffic waiting for the ferry and asked if I was able to drive the car at all, and if so could he meet up with me on the road outside the ferry area? I was able to do this and we met up. My car was soon loaded onto his truck and we set off, though the driver was concerned he’d go over his allocated hours on the vehicles tachograph by the time he could return to his base. This was overcome by us rendezvousing with another GRS driver at the M27 service area who took over the vehicle I was travelling in and completed the journey to Hertfordshire in good time. Both drivers were extremely competent, professional and good company to travel with. Many thanks GRS for all your help.

Gary Walters

Gary Walters

12:41 29 Sep 17

If Heineken did recovery ! Fabulously professional outfit and staff who took great care of the vehicle and me. A very clean truck and first class driver turned up and made an unenjoyable late night breakdown in the rain a much more bearable experience. I couldn't recommend them highly enough.

Simone Marshall

Simone Marshall

22:55 30 Jul 17

Can't rate GRS highly enough! Friendly, knowledgeable and professional staff, super reliable, good value, nothing too much trouble. Wouldn't use anyone else now.

Samantha Smith

Samantha Smith

21:22 02 Nov 17

Adrian came to my rescue after I stupidly managed to drive my car into a ditch and got it completely stuck! He was friendly and professional and had me back on the road in no time (after creating an improvised ramp out of random items found nearby!). Couldn’t recommend more highly!

Cian Brown

Cian Brown

19:28 11 Dec 17

They came out super quick and Aidy was really nice, helpful and informative. I would highly recommend them to anyone.

Doug Monk

Doug Monk

11:06 04 Jan 18

Really recommend these guys - quick, cheap and really knew his stuff.

Helen Smith

Helen Smith

18:09 04 Jan 18

Can't rate them highly enough . I broke down in Dorset and was assisted by Dave , who took me and my car back to Nottingham. Nothing was too much trouble and he made a distressing situation a lot less stressful. Excellent service thank you

Paul Stevenson

Paul Stevenson

12:52 29 Jan 18

Definitely 5 star service. I broke down Sunday morning and GRS responded very promptly and after getting my taxi started it would not stay running because battery was completely useless. Within 15 minutes of making the call a recovery truck appeared and took me to nearest battery retailer and I was soon on my way. So a big thank you to all the GRS staff involved as I was able to continue with days work keeping my wheelchair customers happy.

james carr

james carr

12:03 05 Feb 18

Having used these guys for 3 years for our fleet of vehicles, I cannot recommend them enough, professionals who know the industry! Thank you!

Phil Dixon

Phil Dixon

11:16 06 Feb 18

As a local company providing Bouncy Castles all very Dorset we need a fast reliable and easy to deal with recovery company to come to the rescue when needed. GRS Recovey have been our go to company. We've been using them for a number of years now and they've helped us out so many times. Most recently in the busy December period twice. Sharon, Neil, Rich, Oz and the whole team provide a great service that we can rely on. Save their number to your phone as 24/7 they will answer your call and get someone out to you ASAP. Not just a recovery company though, they've often given me crucial mechanical advice and local experience that's saved me money and time. Highly recommended, thank you

George Rowe

George Rowe

20:38 15 Feb 18

Really great service highly recommend Jamie and Andy were very help full!

Rob Smith

Rob Smith

16:37 07 Mar 18

Having been in an accident in the recent snow fall, we were quickly called by a gentleman called Andy who advised us of a collection time. Andy arrived exactly on time and could not have been more professional or helpful. He is a credit to himself and his company. I also dealt with a lady called Sharon at the GRS office today who was also extremely professional and helpful. GRS should be proud to have such great employees. Regards, Mr Smith.

Carol Pryor

Carol Pryor

09:24 16 Mar 18

Jason went above and beyond assisting me this morning. Patient and kind, he is a credit to the G.R.S. team!

Steve Lockyer

Steve Lockyer

01:01 22 Mar 18

Attention to detail, Polite staff dealing with a difficult customer base. Knowledgeable, helpful, Contacted me at every stage of my issue, Called exactly when they said they would. Well disciplined staffing sticking to the rules and procedures.

Sam Sprinks

Sam Sprinks

17:01 23 Mar 18

Fantastic service from Jason at GRS. Jason arrived on scene promptly and assisted with recovering my Father-In-Laws car. The service as always was exceptional. I personally have also had a fantastic experience with GRS. I would also like to mention the call handler who was also very professional. Thanks again GRS for providing such a fantastic service!

Melissa Hards

Melissa Hards

13:59 30 Mar 18

Had an excellent and extremely helpful experience with GRS last night. They got me home and my cat was delivers to me in the middle of the night, very quietly, as the first operator had the wrong kind of recovery vehicle for not damaging my car. I felt listened to and accommodated the whole way. Thank you so much GRS

Sophie Kinsley

Sophie Kinsley

21:55 14 Apr 18

Fantastic service from GRS. After breaking down in the centre of Bournemouth today and needing complete recovery of my vehicle I was so impressed with how quickly the recovery vehicle got to me. Rob, my knight in shining high vis, was totally professional and reassuring. So nice to have a friendly, kind, calm person in a stressful situation. Rob is a great credit to this excellent company. Thank you.

Wheel Works Auto Refinishing

Wheel Works Auto Refinishing

14:44 11 Jul 18

Highly recommend. Andy from GRS came out to our business yesterday to take a project car of ours to London. Very professional and treated it as if it was his own. Many thanks.

MARTINA MINARIKOVA

MARTINA MINARIKOVA

15:37 21 Jul 18

Amazing service this morning. Our car broke down in Winchester BP services. After so many towing companies around Winchester area who couldn’t provide us service we contacted GRS services in Bournemouth. Sharon on the phone was lovely and did sorted out our situation very fast and within the few minutes she organised the towing truck for us. And then couple hours later Jason arrived. We were very happy to see him. He provided excellent service plus the drive to Bournemouth went very fast as we had good time and we talked about everything. Very glad we came across this company. Highly recommended!!!

Gioia Gray

Gioia Gray

20:04 10 Aug 18

Fantastic service. Even with extremely heavy traffic a guy arrived in 10 minutes to check if he could get my Motorhome working but unfortunately the clutch had gone. We then had to wait for a larger recovery truck to come and get us. Shaun arrived and could not have been more polite, friendly and helpful. Excellent driver and enjoyed our 3 hour trip back home. It made a bad experience more palatable. From the guy on the end of the phone and both our Romanian mechanic to the lovely Shaun I can't recommend this company enough. Well done GRS Recovery, great work with a 5 star service. A very Happy customer.

Simon Carreck

Simon Carreck

09:49 03 Sep 18

A big shout out and thankyou to GRS Recovery who sorted us out, after we'd heard some very dodgy noises from the back of the car we hadn't driven for the previous couple of weeks. It took Glen just a few minutes to confirm the cause, explain it in terms we could understand, apply the cure, test it and send us on our way once more. Great work, and many thanks again.

JJ D

JJ D

08:05 08 Sep 18

Helped allot, been stuck with Large Luton van, Loaded....they helped in 2 hours...with amazing price. Thank you guys. JJD

Michaela Szczepanski

Michaela Szczepanski

05:39 18 Sep 18

Many thanks to GRS and our driver Martin in particular for rescuing us from the A31 last night. Took a while as we had broken down in a very awkward place on a roundabout but Martin was very efficient, polite and nothing was too much trouble. Excellent service!

Chris robinson

Chris robinson

13:12 04 Oct 18

We would like to thank Jason for helping us when our caravan lost a wheel in the New Forest. He was most helpful and friendly. He called out Jamie who arrived and managed to get the wheel sorted out to get us on our way. They then followed us for a while to make sure everything was o.k. We cannot thank them enough. Absolutely fantastic service!!

Mike Bateman

Mike Bateman

20:50 07 Oct 18

I've used grs recovery for a good few years now and never been let down. They have helped transport everything from a ford ka to a Nissan skyline without a single problem and that was pretty low due to modified suspension. The reception is clean and inviting and they have a waiting area with comfy seating should you need to wait. Every recovery driver I've dealt with has been friendly and professional. I couldn't recommend them enough. Thanks guys.

Donna Pope

Donna Pope

19:57 02 Nov 18

Mike from GRS Recovery came to my rescue today via the AA......... Excellent Service from both parties. Cannot fault them in anyway whatsoever!! Would thoroughly recommend both the AA and GRS Recovery - thank you!

Charlotte Malicki

Charlotte Malicki

13:10 04 Nov 18

Me and my partner broke down just off a338. Mike arrived quickly and soon had our 4x4 on his truck and feeling safe at last. He recovered us home and was so polite and friendly! Highly recommend GRS. A big thank you to Mike :)

MuckyMoo

MuckyMoo

13:46 04 Nov 18

Called my breakdown company (Gem) who subcontract the closest breakdown company and GRS recovery came out to me when I had a flat battery. They carried out a test and it showed my battery was fine and I had left the interior light on. So charged my battery and made sure It was ok. The mechanic made me feel comfortable and wasn't just a sales man pushing me to buy a new battery. Would highly recommend GRS Recovery to anyone that needs honest advise.

Michael McGhie

Michael McGhie

12:45 05 Nov 18

Excellent service from Mike when I had a clutch problem. He was quick to arrive and assessed the position swiftly. My car was on the back of the truck in next to no time and within an hour was at my preferred garage for repair. Mike and GRS are superb.

Katrina Gower

Katrina Gower

22:43 10 Dec 18

I was in McDonald's car park in Poole and my headlights drained my battery. I have breakdown cover but couldn't afford to wait so called GRS to help me out. I was attended to by a lovely and professional guy called Andy who quickly turned up and jump started my car and got me on my way again. I cannot praise Andy or GRS recovery enough... Absolutely professional and very very competitive rates. Thank you so much.

Georgina Richardson

Georgina Richardson

14:18 04 Jan 19

Had fantastic service from the team when we broke down recently. Nik was with us in less than 30 mins and diagnosed the problem quickly. We live some distance away so Sharron sorted a courtesy car and Martin delivered the car to our local garage the following day. Great communication throughout, would highly recommend .

IvanovecLP

IvanovecLP

18:02 13 Feb 19

I had the pleasure to be rescued by James. Very efficient, polite and definitely knew his job quite well. I wish all of the recovery teams are like him. Highly recommended!!! Thank you again James. Legend!!!

Julian Leyton

Julian Leyton

22:57 15 Feb 19

Excellent service. Quick, courteous, helpful and with good communication. It really took the sting out of having broken down for the very first time..

ho hk

ho hk

18:47 24 Feb 19

Professional, courteous and prompt. A pleasure to deal with. Top marks to Neil who guided us through the process following a RTC that wrote my car off. They were much helpful than the insurance companies......and he gave much needed clarity....thank you!

Annabel Young

Annabel Young

17:18 05 Mar 19

We want to thank Jason of GRS for his wonderful service recovering us from Wimbourne today. Your service is second to none. Such a nice chap and very entertaining. .

mohamed veyron

mohamed veyron

11:08 30 Mar 19

Jason from grs was so good to me he should get a pay rise cause he works wonders amazing fella

Alan Golding-cooney

Alan Golding-cooney

07:02 16 Apr 19

Totally brilliant in every aspect. Couldn't ask for better quality service. Driver superb. VERY HIGHLY RECOMMENDED. Thank you.

Liviu Mosoiu

Liviu Mosoiu

13:42 19 Apr 19

Paddy was the driver who took care of us. Very polite, knowledgeable and went over the extra mile to make us as comfortable as possible whilst we were waiting for our replacement car. Keep up the great work. Thank you.

Pam Jennings

Pam Jennings

19:07 26 Apr 19

On a 4 day Rugby tournament with my son, just outside Poole, I found myself in a predicament with my car. Unfortunately my clutch had gone and I was informed that GRS were coming to tow me back to Buckingham. I was contacted to say when and how they would be coming. Well all I can say is , what a wonderful experience from my driver. He was considerate, polite, caring and lovely. He said if I needed to stop at anytime, to let him know. He was a true person, who gave you amazing faith in the good in people. Thank you so much . Pam

Jessica Swaffield

Jessica Swaffield

20:43 06 May 19

Absolutely fantastic service, Paddy really did go above and beyond to make me feel comfortable and at ease in what was already a very stressful experience. Very professional, highly recommend. Once again, thank you very much Paddy.

Rick Hewland

Rick Hewland

14:51 19 May 19

Very painless recovery after our mini had serious timing chain related failure, booked via our admiral breakdown cover. Very helpful lady from GRS checked on phone that we were ok and confirmed recovery truck was on its way. James who recovered us made sure we were safe whilst loading and then unloading at the garage, and took good care of the car. He was very polite and helpful and went the extra mile to ensure we could try get our day back on track as soon as possible. Breaking down is never great but this made it as good an experience as it could have been!

Josh Cox

Josh Cox

12:02 21 May 19

( James the legend ) What cant I say about James..... very professional and polite. Made the 70 mile trip feel like 7 miles! What a credit to GRS

Dan Venton

Dan Venton

10:13 08 Jun 19

Absolutely fabulous service all around. The phone operator was exceptionally helpful, the first driver was really accommodating and assisted with moving me to a safe place while I waited for a suitable recovery vehicle. When that arrived this driver could not have been more helpful and considerate. All around excellent service!

Mercy Hwarari

Mercy Hwarari

21:23 18 Jun 19

The service was absolutely brilliant.. Adrian was very good he took his time to find the problem and fixed my car. Keep up the good work guys.

W B

W B

11:08 30 Jun 19

Thank you to GRS and especially Paddy whom came to recover my vehicle. His polite attitude and upbeat manner made the experience much easier to manage. The “can do “attitude that he brought with him was refreshing and pleasant, thank you once again

sarah Grace newman

sarah Grace newman

10:52 01 Jul 19

Rob the man who came to my rescue was polite and extremely patient. Instead of making me feel stupid because I didn’t understand what was wrong, like some companies do, he took me around to the bonnet and showed me and explained to me in simple terms that I understood. He was very efficient and when he dropped me at the garage of my choice he made sure I was ok and wished me luck before he went on his way. What a great company to help me on my way and what a lucky company to have a man like Rob. Couldn’t recommend this company high enough they are brilliant! Thank you.

Alex Bustos

Alex Bustos

20:39 14 Jul 19

GRS guy picked me up with in the time frame given to me. I was so impressed of the level of service by the recovery chap I made an enquiry regarding a clutch and gearbox job for the van in question the next day. After speaking to Oz and the team I agreed for the work to be carried out. 4 weeks later my van runs better than it ever! Great customer service very friendly and very transparent with costing. Recommend +++++

Javier MVázquez

Javier MVázquez

13:21 03 Aug 19

Absolutely 5 star service. I broke down this morning in the middle of a crossroad and GRS responded very promptly. Within 15 minutes of making the call a recovery truck appeared and took me to the agreed address. Jason the driver was very kind and did the job really fast and considering the situation of the car he made everything very safe. A highly recommended service

Marco Alfano-Rogers

Marco Alfano-Rogers

10:50 07 Aug 19

What a brilliant service - thoroughly impressed. Very professional! Had them take both my car and boat 140 miles across the country. Both drivers were fantastic.

Chloe Taberner

Chloe Taberner

00:09 24 Aug 19

James did excellent job!!! Very helpful, professional and friendly. I pumped into him and his van as a miracle when I found out my car had a complete flat tyre. Definitely recommend G.R.S 👏👏👏👍👍👍

Cheshire Cat

Cheshire Cat

18:52 27 Aug 19

Absolutely the best ever service from James at GRS recovery. Professional, knowledgeable, patient and extremely helpful. I can't praise him enough. He must be your best asset in the company! He came much earlier than anticipated, fixed my car in no time, polite, friendly, professional. Absolutely chuffed with all the help!

Stuart Miller

Stuart Miller

16:17 02 Sep 19

I'm a member of the RAC. My vehicle was recovered by Liam of GRS on Bank Holiday Saturday. Liam was totally professional and made the journey home great. GRS were good with communication, letting me know what was going on and picking from my hotel. Excellent service, thank you!

Alison Hammond

Alison Hammond

18:14 31 Oct 19

I broke down Monday night in Poole with a baby and 5 year old in the car .... GRS were with me very quickly and a very friendly helpful man arrived to save the day called James.. he was very professional and full of advice so feel he deserves top5 stars because of his great customer service and manner 👍👍

Louise Payne

Louise Payne

12:22 05 Nov 19

Wonderful experience with GRS when my car battery died on a Sunday much to my despair. Sharon and James worked their magic and had me on my way in no time at all! 10/10 would recommend their services if you find yourself in a car related pickle.

Lee Fuller

Lee Fuller

17:40 12 Nov 19

Great service. Unable to repair at roadside so courtesy car given to get back to worthing from Bournemouth and car delivered to garage the following day. Excellent

Esther Collins

Esther Collins

22:41 05 Dec 19

Terry from GRS Recovery came to recover our car today. He arrived earlier than expected and was very efficient. I really appreciated his friendly manner and our car was delivered promptly to our chosen garage

Ann Kulig

Ann Kulig

16:14 13 Dec 19

So pleased with the service from GRS Recovery. Jamie arrived on time, sorted my daughters car so she could drive it to the garage for repair. He spoke to the garage on her behalf explaining the problem and gave her a lift home. He then rung me to inform me knowing I was concerned as I live 100 miles away. Courteous, efficient and went the extra mile. Complete star! Great service.

Jean Partridge

Jean Partridge

10:39 29 Jan 20

I needed some maintenance done on my car - I contacted a few places but GRS beat the others by a mile not only in price but speed of response and customer care! They worked everything around me and my needs. James was absolutely fantastic with helping me arrange my booking - patience of a saint and answered all my questions! When I came to collect my car, Oz came to greet me. He was so polite and explained everything to me and made sure I knew where I could collect my car from. I have been so impressed with the service I have received from GRS, James & Oz that they will be my first choice for any future work.

box photobooths

box photobooths

11:21 05 Feb 20

Excellent service and was constantly updated on the status of my engine replacement throughout the process. Oz and his team were helpful and polite and I would have no hesitation in recommending GRS in the future. If only more companies were this efficient, life would have so much less hassle! Thank you.

Emilia Vincent

Emilia Vincent

20:42 04 Feb 20

Very friendly and polite staff! Staff went beyond my expectations and recovered my car within the next hour! Very quick and responsive! (Obviously, this isn't always the case depending on their work load!)

Elise

Elise

18:20 22 Mar 20

Road assistance experience though my car insurance and I was ever so pleased with James' intervention. He arrived super quickly, was very professional and friendly. And he went way beyond the job description to help. Thank you so much!

James Richardson

James Richardson

15:31 07 May 20

Brilliant sevice from Matt this morning at 820am, Recovered from home to local garage, Matt was very friendly, polite and efficient. A credit to your company Cheers all and stay safe Up The VILLA James

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