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2016 – What a Year
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2016 – What a Year

Blog

2016 – What a Year

Richard welch 2017-10-25T12:15:21+00:00 December 22nd, 2016|

2016 - WHAT A YEAR!

GRS Recovery Contact

Unit J, Elliot Road, Bournemouth, BH118JR

Phone: 01202 593939

Email: sales@grsrecovery.co.uk

Web: https://www.grsrecovery.co.uk

GRS Recovery Google Rating

Google Rating

4.8

GRS Recovery

4.8

Robert Hooker

Robert Hooker

06:40 09 May 17

Great operation. Very helpful very efficient and fair price.! Strongly recommend them

Kendal Mersh

Kendal Mersh

19:11 01 May 17

Twice in recent months Jamie has got me back on the road in no time at all. Outstanding service each time. Many thanks

Marrakech Man

Marrakech Man

16:49 21 Apr 17

I broke down whilst on Holiday in Poole, Dorset, staying at Rockley Park. GRS recovery brought me my family and my car all the way back to Penarth in South Wales. The driver/technician Robbie was exceptional. If anyone is anywhere in Dorset and has the unfortunate problem of a breakdown don`t hesitate in calling GRS they are a well organised and well trained team of professionals.

Adrian Watney

Adrian Watney

16:31 13 Apr 17

Thank you so much for helping our elderly friend who had an accident in the middle of 'no where', finding him from our description of where it happened and returning him to Devon. He couldn't thank you enough either and was very impressed with your young recovery operator. Bowron Motorcare

David Coasby

David Coasby

18:32 20 Feb 17

I have just experienced GRS’s superb service. My car had broken down at Poole harbour ferry car park and the RAC had authorised recovery to my local garage in Hertfordshire. GRS phoned me soon after to confirm my location and the expected time they could send one of their trucks to meet me. A bit later the driver phoned me to let me know he was held up in the traffic waiting for the ferry and asked if I was able to drive the car at all, and if so could he meet up with me on the road outside the ferry area? I was able to do this and we met up. My car was soon loaded onto his truck and we set off, though the driver was concerned he’d go over his allocated hours on the vehicles tachograph by the time he could return to his base. This was overcome by us rendezvousing with another GRS driver at the M27 service area who took over the vehicle I was travelling in and completed the journey to Hertfordshire in good time. Both drivers were extremely competent, professional and good company to travel with. Many thanks GRS for all your help.

Gary Walters

Gary Walters

12:41 29 Sep 17

If Heineken did recovery ! Fabulously professional outfit and staff who took great care of the vehicle and me. A very clean truck and first class driver turned up and made an unenjoyable late night breakdown in the rain a much more bearable experience. I couldn't recommend them highly enough.

Simone Marshall

Simone Marshall

22:55 30 Jul 17

Can't rate GRS highly enough! Friendly, knowledgeable and professional staff, super reliable, good value, nothing too much trouble. Wouldn't use anyone else now.

Samantha Smith

Samantha Smith

21:22 02 Nov 17

Adrian came to my rescue after I stupidly managed to drive my car into a ditch and got it completely stuck! He was friendly and professional and had me back on the road in no time (after creating an improvised ramp out of random items found nearby!). Couldn’t recommend more highly!

Cian Brown

Cian Brown

19:28 11 Dec 17

They came out super quick and Aidy was really nice, helpful and informative. I would highly recommend them to anyone.

Doug Monk

Doug Monk

11:06 04 Jan 18

Really recommend these guys - quick, cheap and really knew his stuff.

Helen Smith

Helen Smith

18:09 04 Jan 18

Can't rate them highly enough . I broke down in Dorset and was assisted by Dave , who took me and my car back to Nottingham. Nothing was too much trouble and he made a distressing situation a lot less stressful. Excellent service thank you

Paul Stevenson

Paul Stevenson

12:52 29 Jan 18

Definitely 5 star service. I broke down Sunday morning and GRS responded very promptly and after getting my taxi started it would not stay running because battery was completely useless. Within 15 minutes of making the call a recovery truck appeared and took me to nearest battery retailer and I was soon on my way. So a big thank you to all the GRS staff involved as I was able to continue with days work keeping my wheelchair customers happy.

james carr

james carr

12:03 05 Feb 18

Having used these guys for 3 years for our fleet of vehicles, I cannot recommend them enough, professionals who know the industry! Thank you!

Phil Dixon

Phil Dixon

11:16 06 Feb 18

As a local company providing Bouncy Castles all very Dorset we need a fast reliable and easy to deal with recovery company to come to the rescue when needed. GRS Recovey have been our go to company. We've been using them for a number of years now and they've helped us out so many times. Most recently in the busy December period twice. Sharon, Neil, Rich, Oz and the whole team provide a great service that we can rely on. Save their number to your phone as 24/7 they will answer your call and get someone out to you ASAP. Not just a recovery company though, they've often given me crucial mechanical advice and local experience that's saved me money and time. Highly recommended, thank you

George Rowe

George Rowe

20:38 15 Feb 18

Really great service highly recommend Jamie and Andy were very help full!

Rob Smith

Rob Smith

16:37 07 Mar 18

Having been in an accident in the recent snow fall, we were quickly called by a gentleman called Andy who advised us of a collection time. Andy arrived exactly on time and could not have been more professional or helpful. He is a credit to himself and his company. I also dealt with a lady called Sharon at the GRS office today who was also extremely professional and helpful. GRS should be proud to have such great employees. Regards, Mr Smith.

Carol Pryor

Carol Pryor

09:24 16 Mar 18

Jason went above and beyond assisting me this morning. Patient and kind, he is a credit to the G.R.S. team!

Steve Lockyer

Steve Lockyer

01:01 22 Mar 18

Attention to detail, Polite staff dealing with a difficult customer base. Knowledgeable, helpful, Contacted me at every stage of my issue, Called exactly when they said they would. Well disciplined staffing sticking to the rules and procedures.

Sam Sprinks

Sam Sprinks

17:01 23 Mar 18

Fantastic service from Jason at GRS. Jason arrived on scene promptly and assisted with recovering my Father-In-Laws car. The service as always was exceptional. I personally have also had a fantastic experience with GRS. I would also like to mention the call handler who was also very professional. Thanks again GRS for providing such a fantastic service!

Melissa Hards

Melissa Hards

13:59 30 Mar 18

Had an excellent and extremely helpful experience with GRS last night. They got me home and my cat was delivers to me in the middle of the night, very quietly, as the first operator had the wrong kind of recovery vehicle for not damaging my car. I felt listened to and accommodated the whole way. Thank you so much GRS

Sophie Kinsley

Sophie Kinsley

21:55 14 Apr 18

Fantastic service from GRS. After breaking down in the centre of Bournemouth today and needing complete recovery of my vehicle I was so impressed with how quickly the recovery vehicle got to me. Rob, my knight in shining high vis, was totally professional and reassuring. So nice to have a friendly, kind, calm person in a stressful situation. Rob is a great credit to this excellent company. Thank you.

Wheel Works Auto Refinishing

Wheel Works Auto Refinishing

14:44 11 Jul 18

Highly recommend. Andy from GRS came out to our business yesterday to take a project car of ours to London. Very professional and treated it as if it was his own. Many thanks.

MARTINA MINARIKOVA

MARTINA MINARIKOVA

15:37 21 Jul 18

Amazing service this morning. Our car broke down in Winchester BP services. After so many towing companies around Winchester area who couldn’t provide us service we contacted GRS services in Bournemouth. Sharon on the phone was lovely and did sorted out our situation very fast and within the few minutes she organised the towing truck for us. And then couple hours later Jason arrived. We were very happy to see him. He provided excellent service plus the drive to Bournemouth went very fast as we had good time and we talked about everything. Very glad we came across this company. Highly recommended!!!

Gioia Gray

Gioia Gray

20:04 10 Aug 18

Fantastic service. Even with extremely heavy traffic a guy arrived in 10 minutes to check if he could get my Motorhome working but unfortunately the clutch had gone. We then had to wait for a larger recovery truck to come and get us. Shaun arrived and could not have been more polite, friendly and helpful. Excellent driver and enjoyed our 3 hour trip back home. It made a bad experience more palatable. From the guy on the end of the phone and both our Romanian mechanic to the lovely Shaun I can't recommend this company enough. Well done GRS Recovery, great work with a 5 star service. A very Happy customer.

Simon Carreck

Simon Carreck

09:49 03 Sep 18

A big shout out and thankyou to GRS Recovery who sorted us out, after we'd heard some very dodgy noises from the back of the car we hadn't driven for the previous couple of weeks. It took Glen just a few minutes to confirm the cause, explain it in terms we could understand, apply the cure, test it and send us on our way once more. Great work, and many thanks again.

JJ D

JJ D

08:05 08 Sep 18

Helped allot, been stuck with Large Luton van, Loaded....they helped in 2 hours...with amazing price. Thank you guys. JJD

Michaela Szczepanski

Michaela Szczepanski

05:39 18 Sep 18

Many thanks to GRS and our driver Martin in particular for rescuing us from the A31 last night. Took a while as we had broken down in a very awkward place on a roundabout but Martin was very efficient, polite and nothing was too much trouble. Excellent service!

Chris robinson

Chris robinson

13:12 04 Oct 18

We would like to thank Jason for helping us when our caravan lost a wheel in the New Forest. He was most helpful and friendly. He called out Jamie who arrived and managed to get the wheel sorted out to get us on our way. They then followed us for a while to make sure everything was o.k. We cannot thank them enough. Absolutely fantastic service!!

Mike Bateman

Mike Bateman

20:50 07 Oct 18

I've used grs recovery for a good few years now and never been let down. They have helped transport everything from a ford ka to a Nissan skyline without a single problem and that was pretty low due to modified suspension. The reception is clean and inviting and they have a waiting area with comfy seating should you need to wait. Every recovery driver I've dealt with has been friendly and professional. I couldn't recommend them enough. Thanks guys.

Donna Pope

Donna Pope

19:57 02 Nov 18

Mike from GRS Recovery came to my rescue today via the AA......... Excellent Service from both parties. Cannot fault them in anyway whatsoever!! Would thoroughly recommend both the AA and GRS Recovery - thank you!

Charlotte Malicki

Charlotte Malicki

13:10 04 Nov 18

Me and my partner broke down just off a338. Mike arrived quickly and soon had our 4x4 on his truck and feeling safe at last. He recovered us home and was so polite and friendly! Highly recommend GRS. A big thank you to Mike :)

MuckyMoo

MuckyMoo

13:46 04 Nov 18

Called my breakdown company (Gem) who subcontract the closest breakdown company and GRS recovery came out to me when I had a flat battery. They carried out a test and it showed my battery was fine and I had left the interior light on. So charged my battery and made sure It was ok. The mechanic made me feel comfortable and wasn't just a sales man pushing me to buy a new battery. Would highly recommend GRS Recovery to anyone that needs honest advise.

Michael McGhie

Michael McGhie

12:45 05 Nov 18

Excellent service from Mike when I had a clutch problem. He was quick to arrive and assessed the position swiftly. My car was on the back of the truck in next to no time and within an hour was at my preferred garage for repair. Mike and GRS are superb.

Katrina Gower

Katrina Gower

22:43 10 Dec 18

I was in McDonald's car park in Poole and my headlights drained my battery. I have breakdown cover but couldn't afford to wait so called GRS to help me out. I was attended to by a lovely and professional guy called Andy who quickly turned up and jump started my car and got me on my way again. I cannot praise Andy or GRS recovery enough... Absolutely professional and very very competitive rates. Thank you so much.

Georgina Richardson

Georgina Richardson

14:18 04 Jan 19

Had fantastic service from the team when we broke down recently. Nik was with us in less than 30 mins and diagnosed the problem quickly. We live some distance away so Sharron sorted a courtesy car and Martin delivered the car to our local garage the following day. Great communication throughout, would highly recommend .

IvanovecLP

IvanovecLP

18:02 13 Feb 19

I had the pleasure to be rescued by James. Very efficient, polite and definitely knew his job quite well. I wish all of the recovery teams are like him. Highly recommended!!! Thank you again James. Legend!!!

Julian Leyton

Julian Leyton

22:57 15 Feb 19

Excellent service. Quick, courteous, helpful and with good communication. It really took the sting out of having broken down for the very first time..

ho hk

ho hk

18:47 24 Feb 19

Professional, courteous and prompt. A pleasure to deal with. Top marks to Neil who guided us through the process following a RTC that wrote my car off. They were much helpful than the insurance companies......and he gave much needed clarity....thank you!

Annabel Young

Annabel Young

17:18 05 Mar 19

We want to thank Jason of GRS for his wonderful service recovering us from Wimbourne today. Your service is second to none. Such a nice chap and very entertaining. .

See All Reviews

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Google Rating

4.8

GRS Recovery

4.8

Robert Hooker

Robert Hooker

06:40 09 May 17

Great operation. Very helpful very efficient and fair price.! Strongly recommend them

Kendal Mersh

Kendal Mersh

19:11 01 May 17

Twice in recent months Jamie has got me back on the road in no time at all. Outstanding service each time. Many thanks

Marrakech Man

Marrakech Man

16:49 21 Apr 17

I broke down whilst on Holiday in Poole, Dorset, staying at Rockley Park. GRS recovery brought me my family and my car all the way back to Penarth in South Wales. The driver/technician Robbie was exceptional. If anyone is anywhere in Dorset and has the unfortunate problem of a breakdown don`t hesitate in calling GRS they are a well organised and well trained team of professionals.

Adrian Watney

Adrian Watney

16:31 13 Apr 17

Thank you so much for helping our elderly friend who had an accident in the middle of 'no where', finding him from our description of where it happened and returning him to Devon. He couldn't thank you enough either and was very impressed with your young recovery operator. Bowron Motorcare

David Coasby

David Coasby

18:32 20 Feb 17

I have just experienced GRS’s superb service. My car had broken down at Poole harbour ferry car park and the RAC had authorised recovery to my local garage in Hertfordshire. GRS phoned me soon after to confirm my location and the expected time they could send one of their trucks to meet me. A bit later the driver phoned me to let me know he was held up in the traffic waiting for the ferry and asked if I was able to drive the car at all, and if so could he meet up with me on the road outside the ferry area? I was able to do this and we met up. My car was soon loaded onto his truck and we set off, though the driver was concerned he’d go over his allocated hours on the vehicles tachograph by the time he could return to his base. This was overcome by us rendezvousing with another GRS driver at the M27 service area who took over the vehicle I was travelling in and completed the journey to Hertfordshire in good time. Both drivers were extremely competent, professional and good company to travel with. Many thanks GRS for all your help.

Gary Walters

Gary Walters

12:41 29 Sep 17

If Heineken did recovery ! Fabulously professional outfit and staff who took great care of the vehicle and me. A very clean truck and first class driver turned up and made an unenjoyable late night breakdown in the rain a much more bearable experience. I couldn't recommend them highly enough.

Simone Marshall

Simone Marshall

22:55 30 Jul 17

Can't rate GRS highly enough! Friendly, knowledgeable and professional staff, super reliable, good value, nothing too much trouble. Wouldn't use anyone else now.

Samantha Smith

Samantha Smith

21:22 02 Nov 17

Adrian came to my rescue after I stupidly managed to drive my car into a ditch and got it completely stuck! He was friendly and professional and had me back on the road in no time (after creating an improvised ramp out of random items found nearby!). Couldn’t recommend more highly!

Cian Brown

Cian Brown

19:28 11 Dec 17

They came out super quick and Aidy was really nice, helpful and informative. I would highly recommend them to anyone.

Doug Monk

Doug Monk

11:06 04 Jan 18

Really recommend these guys - quick, cheap and really knew his stuff.

Helen Smith

Helen Smith

18:09 04 Jan 18

Can't rate them highly enough . I broke down in Dorset and was assisted by Dave , who took me and my car back to Nottingham. Nothing was too much trouble and he made a distressing situation a lot less stressful. Excellent service thank you

Paul Stevenson

Paul Stevenson

12:52 29 Jan 18

Definitely 5 star service. I broke down Sunday morning and GRS responded very promptly and after getting my taxi started it would not stay running because battery was completely useless. Within 15 minutes of making the call a recovery truck appeared and took me to nearest battery retailer and I was soon on my way. So a big thank you to all the GRS staff involved as I was able to continue with days work keeping my wheelchair customers happy.

james carr

james carr

12:03 05 Feb 18

Having used these guys for 3 years for our fleet of vehicles, I cannot recommend them enough, professionals who know the industry! Thank you!

Phil Dixon

Phil Dixon

11:16 06 Feb 18

As a local company providing Bouncy Castles all very Dorset we need a fast reliable and easy to deal with recovery company to come to the rescue when needed. GRS Recovey have been our go to company. We've been using them for a number of years now and they've helped us out so many times. Most recently in the busy December period twice. Sharon, Neil, Rich, Oz and the whole team provide a great service that we can rely on. Save their number to your phone as 24/7 they will answer your call and get someone out to you ASAP. Not just a recovery company though, they've often given me crucial mechanical advice and local experience that's saved me money and time. Highly recommended, thank you

George Rowe

George Rowe

20:38 15 Feb 18

Really great service highly recommend Jamie and Andy were very help full!

Rob Smith

Rob Smith

16:37 07 Mar 18

Having been in an accident in the recent snow fall, we were quickly called by a gentleman called Andy who advised us of a collection time. Andy arrived exactly on time and could not have been more professional or helpful. He is a credit to himself and his company. I also dealt with a lady called Sharon at the GRS office today who was also extremely professional and helpful. GRS should be proud to have such great employees. Regards, Mr Smith.

Carol Pryor

Carol Pryor

09:24 16 Mar 18

Jason went above and beyond assisting me this morning. Patient and kind, he is a credit to the G.R.S. team!

Steve Lockyer

Steve Lockyer

01:01 22 Mar 18

Attention to detail, Polite staff dealing with a difficult customer base. Knowledgeable, helpful, Contacted me at every stage of my issue, Called exactly when they said they would. Well disciplined staffing sticking to the rules and procedures.

Sam Sprinks

Sam Sprinks

17:01 23 Mar 18

Fantastic service from Jason at GRS. Jason arrived on scene promptly and assisted with recovering my Father-In-Laws car. The service as always was exceptional. I personally have also had a fantastic experience with GRS. I would also like to mention the call handler who was also very professional. Thanks again GRS for providing such a fantastic service!

Melissa Hards

Melissa Hards

13:59 30 Mar 18

Had an excellent and extremely helpful experience with GRS last night. They got me home and my cat was delivers to me in the middle of the night, very quietly, as the first operator had the wrong kind of recovery vehicle for not damaging my car. I felt listened to and accommodated the whole way. Thank you so much GRS

Sophie Kinsley

Sophie Kinsley

21:55 14 Apr 18

Fantastic service from GRS. After breaking down in the centre of Bournemouth today and needing complete recovery of my vehicle I was so impressed with how quickly the recovery vehicle got to me. Rob, my knight in shining high vis, was totally professional and reassuring. So nice to have a friendly, kind, calm person in a stressful situation. Rob is a great credit to this excellent company. Thank you.

Wheel Works Auto Refinishing

Wheel Works Auto Refinishing

14:44 11 Jul 18

Highly recommend. Andy from GRS came out to our business yesterday to take a project car of ours to London. Very professional and treated it as if it was his own. Many thanks.

MARTINA MINARIKOVA

MARTINA MINARIKOVA

15:37 21 Jul 18

Amazing service this morning. Our car broke down in Winchester BP services. After so many towing companies around Winchester area who couldn’t provide us service we contacted GRS services in Bournemouth. Sharon on the phone was lovely and did sorted out our situation very fast and within the few minutes she organised the towing truck for us. And then couple hours later Jason arrived. We were very happy to see him. He provided excellent service plus the drive to Bournemouth went very fast as we had good time and we talked about everything. Very glad we came across this company. Highly recommended!!!

Gioia Gray

Gioia Gray

20:04 10 Aug 18

Fantastic service. Even with extremely heavy traffic a guy arrived in 10 minutes to check if he could get my Motorhome working but unfortunately the clutch had gone. We then had to wait for a larger recovery truck to come and get us. Shaun arrived and could not have been more polite, friendly and helpful. Excellent driver and enjoyed our 3 hour trip back home. It made a bad experience more palatable. From the guy on the end of the phone and both our Romanian mechanic to the lovely Shaun I can't recommend this company enough. Well done GRS Recovery, great work with a 5 star service. A very Happy customer.

Simon Carreck

Simon Carreck

09:49 03 Sep 18

A big shout out and thankyou to GRS Recovery who sorted us out, after we'd heard some very dodgy noises from the back of the car we hadn't driven for the previous couple of weeks. It took Glen just a few minutes to confirm the cause, explain it in terms we could understand, apply the cure, test it and send us on our way once more. Great work, and many thanks again.

JJ D

JJ D

08:05 08 Sep 18

Helped allot, been stuck with Large Luton van, Loaded....they helped in 2 hours...with amazing price. Thank you guys. JJD

Michaela Szczepanski

Michaela Szczepanski

05:39 18 Sep 18

Many thanks to GRS and our driver Martin in particular for rescuing us from the A31 last night. Took a while as we had broken down in a very awkward place on a roundabout but Martin was very efficient, polite and nothing was too much trouble. Excellent service!

Chris robinson

Chris robinson

13:12 04 Oct 18

We would like to thank Jason for helping us when our caravan lost a wheel in the New Forest. He was most helpful and friendly. He called out Jamie who arrived and managed to get the wheel sorted out to get us on our way. They then followed us for a while to make sure everything was o.k. We cannot thank them enough. Absolutely fantastic service!!

Mike Bateman

Mike Bateman

20:50 07 Oct 18

I've used grs recovery for a good few years now and never been let down. They have helped transport everything from a ford ka to a Nissan skyline without a single problem and that was pretty low due to modified suspension. The reception is clean and inviting and they have a waiting area with comfy seating should you need to wait. Every recovery driver I've dealt with has been friendly and professional. I couldn't recommend them enough. Thanks guys.

Donna Pope

Donna Pope

19:57 02 Nov 18

Mike from GRS Recovery came to my rescue today via the AA......... Excellent Service from both parties. Cannot fault them in anyway whatsoever!! Would thoroughly recommend both the AA and GRS Recovery - thank you!

Charlotte Malicki

Charlotte Malicki

13:10 04 Nov 18

Me and my partner broke down just off a338. Mike arrived quickly and soon had our 4x4 on his truck and feeling safe at last. He recovered us home and was so polite and friendly! Highly recommend GRS. A big thank you to Mike :)

MuckyMoo

MuckyMoo

13:46 04 Nov 18

Called my breakdown company (Gem) who subcontract the closest breakdown company and GRS recovery came out to me when I had a flat battery. They carried out a test and it showed my battery was fine and I had left the interior light on. So charged my battery and made sure It was ok. The mechanic made me feel comfortable and wasn't just a sales man pushing me to buy a new battery. Would highly recommend GRS Recovery to anyone that needs honest advise.

Michael McGhie

Michael McGhie

12:45 05 Nov 18

Excellent service from Mike when I had a clutch problem. He was quick to arrive and assessed the position swiftly. My car was on the back of the truck in next to no time and within an hour was at my preferred garage for repair. Mike and GRS are superb.

Katrina Gower

Katrina Gower

22:43 10 Dec 18

I was in McDonald's car park in Poole and my headlights drained my battery. I have breakdown cover but couldn't afford to wait so called GRS to help me out. I was attended to by a lovely and professional guy called Andy who quickly turned up and jump started my car and got me on my way again. I cannot praise Andy or GRS recovery enough... Absolutely professional and very very competitive rates. Thank you so much.

Georgina Richardson

Georgina Richardson

14:18 04 Jan 19

Had fantastic service from the team when we broke down recently. Nik was with us in less than 30 mins and diagnosed the problem quickly. We live some distance away so Sharron sorted a courtesy car and Martin delivered the car to our local garage the following day. Great communication throughout, would highly recommend .

IvanovecLP

IvanovecLP

18:02 13 Feb 19

I had the pleasure to be rescued by James. Very efficient, polite and definitely knew his job quite well. I wish all of the recovery teams are like him. Highly recommended!!! Thank you again James. Legend!!!

Julian Leyton

Julian Leyton

22:57 15 Feb 19

Excellent service. Quick, courteous, helpful and with good communication. It really took the sting out of having broken down for the very first time..

ho hk

ho hk

18:47 24 Feb 19

Professional, courteous and prompt. A pleasure to deal with. Top marks to Neil who guided us through the process following a RTC that wrote my car off. They were much helpful than the insurance companies......and he gave much needed clarity....thank you!

Annabel Young

Annabel Young

17:18 05 Mar 19

We want to thank Jason of GRS for his wonderful service recovering us from Wimbourne today. Your service is second to none. Such a nice chap and very entertaining. .

See All Reviews

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